Generally you should check if the game has region restrictions in the first place and if so state that in the giveaway or exclude those regions.
Second. You should get the winner his game. If you cant provide it you can ask the winner if it is ok to delete the giveaway and make a new one. Or make a support-ticket to request a new winner (but in this case, as it is your fault for not clarifying that some might not be able to activate it... they probably will deny it)
I d suggest you write the winner and ask if you are allowed to delete it or request a new winner.
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You should get the winner his game. If you cant provide it you can ask the winner if it is ok to delete the giveaway and make a new one. Or make a support-ticket to request a new winner (but in this case, as it is your fault for not clarifying that some might not be able to activate it... they probably will deny it)
While typically deletions are handled exclusively between GA creator and winner, a gift having a region restriction that the GA creator was initially unaware has traditionally fallen under the special criteria from which staff will consider deletions [without winner approval] for (another notable reason is large-scale developer revocations).
Add in that the user is new, and odds aren't too disfavorable for staff approving of a deletion, especially given that staff has become even more favorable toward such matters since Steam introduced currency-based gift-locking [due to how much easier it has become for someone to encounter a region restriction without being aware of its existence before-hand].
On the other hand, staff will typically prefer not to reroll on unknown/unlisted region restrictions, due to the liklihood of getting a repeat invalid winner- so while a deletion may have a passable chance of being approved (assuming staff policies haven't shifted on the matter), a reroll is rather less likely to be.
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Giveaways - New https://www.steamgifts.com/giveaways/new
* Reduced value towards your contributor level.
** No value towards your contributor level.
If you want to raise Lv.
Please be careful about this part.
FAQ Guidelines
Once you read it, you can get along with everyone.
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Contact with winner. Say what happened and ask him if you can delete giveaway. If he agree he should writte this in GA comment (or you should take screenshot at last from chat or something) and then make a ticket to delete GA (and mention that winner agreed to delete). In such case support will delete GA. Then you can make a proper GA (if key is not used).
Ps. If winner will not agree you should give him replace key or live with not received mark.
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Im newbie here ... just joining people give away so far ... n now want to give away games to raise my level ... the problem is i cant gift the game to the winner because different region ... so what to do now ???
Sorry for my bad english
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