Yes wait. SUpport is busy. I'm sure they will solve your problem asap.
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If it hasn't been adressed after 5 days you can start worrying.
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I'm not sure if support ever retires here on SG or if it's more like Hibernation.
There is (at least) one support member who (to my knowledge) hasn't answered a ticket in years but still has support status.
Don't get me wrong, this is not ment as critique on that support member. I'm rather trying to point out that it (currently) doesn't matter if somebody lays down their position offically or just goes inactive.
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Let' stalk them to find out :D
| Name | Comments on 24th of november 17:42 budgie time | Comments on 25th of november 22:32 budgie time (cause budgie forgot) | Difference |
|---|---|---|---|
| Crazee | 12,039 | 12,044 | 5 |
| jatan11t | 67,325 | 67,336 | 1 |
| Khalaq | 25,243 | 25,250 | 7 |
| Raiden | 5,180 | 5,180 | 0 |
| TempeteJoachim | 27,806 | 28,066 | 260 |
| bobofatt | 47,283 | 47,284 | 1 |
| Ronix | 56,963 | 57,075 | 92 |
| SleepyCat | 51,620 | 51,645 | 25 |
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It's Thanksgiving. I'm not answered any tickets lol. In fact I'm pretty sure I won't be doing tickets this entire weekend :P
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I read that as "I plan on spending the weekend shitfaced!"
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It's obvious that Crazee and Raiden are no longer active. I've never seen any comments from either, nor has either ever handled one of my tickets. I've seen regular community engagement and ticket handling from everyone else.
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I went out of town to visit with family and promptly got sick. I have since crawled back into town, but it remains to be seen how active I am going to be over this next week. P
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Get well! Don't worry, the Big Brother is watching over you! :D
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Yes, just wait for it to be approved. I believe re-roll requests have a higher priority than some of the other support tickets.
Hopefully it gets approved soon. It also helps if the winner writes on the giveaway that they accept a re-roll just so it is less work for support and you can just link them.
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too much users - not enough staff...
i worked on several big and small companies and communities and most teams just don't have enough people for such a big number of users... SG needs much more staff for a "good" support...
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i don't complain... like i said, i know that stuff and can understand why some sites have a bad or slow support...
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Actually, we should imo because it's been 5 years and SG still doesn't have a proper Support system in place, it's just a few volunteers sacrifices randomly doing whatever tickets they are allowed to access, and no one besides cg(?) looking at new Support volunteers.
The support staff are great, the system is meh imho ¯\_(ツ)_/¯ Also, I mean we should criticise and not engage in a vociferous ruckus ୧༼ಠ益ಠ༽୨ because that might lead to a better SGtopia 3.0 incoming o: 😺✌
I'm not offering to join support before you ask \o/
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Several of my re-roll requests have gone past 7 days lately.
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My last reroll request took 7 days, I'm thinking it would probably be between 7-14days?
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Cg, please employ tristetea, because I'm waiting for a reroll for 5 days now. xD
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Good afternoon, the winner of my last giveaway has posted a message in it asking to request a new winner because he has won it twice in the same day.
I did requested a new winner but after 1 day the ticket is still pending, since my other tickets are pending after 2 years, I ask what should I do?
Just wait that it will be approved?
Thank you.
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