There were no winning games in his account. He said he already owned the game, but he was lying to me.

5 months ago

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Yes or no?

View Results
Yes
No

EDIT: Looked at the wrong giveaway.

5 months ago*
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I think they are talking about this one: https://www.steamgifts.com/giveaway/J5vbs/frontlines-fuel-of-war

5 months ago
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Ah, thank you.

5 months ago
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He did not activate the game and asked for the winners to be reselected.

5 months ago
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Are you sure that the key is for the correct game?

5 months ago
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Yes.

5 months ago
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Could it have been an new user that didn't understand that they need to provide said game? Some new users make the GA's in the hopes that THEY will be the receivers of the game instead or that the site itself will provide it.

5 months ago
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My gift is level 4 restricted.

5 months ago
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They may have the game marked as private using the new steam feature or the key you gave them is for another game that they do have and it's not the one the giveaway was created for.

5 months ago*
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But he didn't have it in his account. He said he already had it.

5 months ago
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It is possible that the winner has set this game to private and so it does not show up in their library. This is the case, if it was gifted to them on Steam within the last couple of months or they did it manually. Ask them if this is the case. Maybe ask them also for a screenshot of when they added the game to their library.

5 months ago
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Thank you. I know.

5 months ago
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Could they have it in a different account, and didn't feel the need for a duplicate of the game?

5 months ago
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In the giveaway page if you go to winners, there's an eye icon next to the key if they "viewed" the key. Is the icon there?

5 months ago
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Yes.

5 months ago
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Closed 5 months ago by cmdxmx.