Yes or no?
I think they are talking about this one: https://www.steamgifts.com/giveaway/J5vbs/frontlines-fuel-of-war
Comment has been collapsed.
Are you sure that the key is for the correct game?
Comment has been collapsed.
Could it have been an new user that didn't understand that they need to provide said game? Some new users make the GA's in the hopes that THEY will be the receivers of the game instead or that the site itself will provide it.
Comment has been collapsed.
They may have the game marked as private using the new steam feature or the key you gave them is for another game that they do have and it's not the one the giveaway was created for.
Comment has been collapsed.
It is possible that the winner has set this game to private and so it does not show up in their library. This is the case, if it was gifted to them on Steam within the last couple of months or they did it manually. Ask them if this is the case. Maybe ask them also for a screenshot of when they added the game to their library.
Comment has been collapsed.
1,098 Comments - Last post 9 minutes ago by Jendy
32 Comments - Last post 14 minutes ago by RobbyRatpoison
47,288 Comments - Last post 53 minutes ago by Sh4dowKill
165 Comments - Last post 58 minutes ago by JTC3
109 Comments - Last post 1 hour ago by maximilyn
211 Comments - Last post 2 hours ago by Koalala
407 Comments - Last post 3 hours ago by Vodeni
28 Comments - Last post 6 minutes ago by Axelflox
986 Comments - Last post 7 minutes ago by Lugum
43 Comments - Last post 15 minutes ago by Fluffster
43 Comments - Last post 16 minutes ago by Yamaraus
763 Comments - Last post 26 minutes ago by Fitz10024
218 Comments - Last post 35 minutes ago by gameboy9725
14 Comments - Last post 38 minutes ago by Fluffster
There were no winning games in his account. He said he already owned the game, but he was lying to me.
Comment has been collapsed.