Anyone else thinks support system here is really bad?

i've had an open ticket for 2 days and no answer

EDIT: Thank you to the only one (or 2~) in this thread who appears to be a decent person. Hasn't it come to anyone's mind that (if you checked my profile) i haven't been here long enough? I dont know many of the "local" stuff. You should make an effort to actually answer people's questions or help them understand what you know better, thats how society has advanced in the human history.

Shame on you

11 years ago*

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yes because 7 people who offer up their free time can easily handle thousands of reports

11 years ago
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You know that the "system" are just some people doing this voluntary in their free time?

And all they get are some people that complain about them...

11 years ago
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Is that in relation to your ummm..... I can't do it. There's no way I can mention it without calling you out. Lol.

11 years ago
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His "giveaway"

11 years ago
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Shhhhh. :D

11 years ago
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well you can check he received the gift, sockcucker
it's not about that rofl

11 years ago
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I know you know what I know :3

11 years ago
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wat

11 years ago
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You don't get contr. points for gifting to your friend in a private giveaway if that's what you wanted to know.

11 years ago
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that i know, that has been made clear already. my support ticket was about something else.

But just to make it clear to you, cause you're being nice, i didn't make it just for him, it's just my other friends didn't seem as eager to get doom 3 as i though they would be.
lol

11 years ago
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WELL
YOU'RE JUST A BAD PERSON

SO HA.
ha.

....

ha :/

11 years ago
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This site has best support.

11 years ago
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it should be called the "contact us" lol

11 years ago
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They always get screwed like this.

11 years ago
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Because 7 volunteers can work out millions of support problems.

11 years ago
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Because 259,627 members can create millions of support tickets on a daily basis.

Anyway OP, I made a post three days ago and some people included myself have had tickets open for three weeks now so your two days is nothing.

11 years ago
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3 weeks? Bump your ticket.

11 years ago
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AHAHAHAHAHAHAHAH!

Don't worry man. I will try to get a mod to help you asap.

11 years ago
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they are too busy suspending people who apparently "call out" fakers

11 years ago
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Plot twist, thats what OP was reporting.

11 years ago
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lawl

11 years ago
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Cry me a river

11 years ago
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okay.
But it won't be freshwater...

11 years ago
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2 whole days?

Woah.

11 years ago
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well actually they responded something like in 2 mins

then asked "anything else?"

i was like yeah

and .......

11 years ago
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HA! You got me! That was a really good joke :)

Now you've earned a new tag from me, so I know when to laugh.

11 years ago
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now every user sees like that, shame on you for abusing support powers D:

11 years ago
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I just checked your profile.

This thread is gonna be hilarious.

11 years ago
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rofl you should all stop being so judgamental little people

my ticket involved some FAQ-addition sugestion/question

11 years ago
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Agree.

11 years ago
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inb4 suspend for trash talking support

11 years ago
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yeah man, cause it's against the rules

11 years ago
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Kind of is.

11 years ago
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where exactly does it say that?

11 years ago
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It has happened before. Support is watching.

11 years ago
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I just learn that volunteers offer their time to take care of half a million tickets probably sent every day (I'm new and wasn't aware of that honestly), now that we all know that, I guess patience is a virtue.

Just an example, some Awful online stores would force you to wait week (sometime weeks) if they ever end up taking in consideration your problems with a key you obviously Bought And Paid for (read the forum it didn't happen to me but I'm really not surprised)...

Based on that and how fast actions are taken from the very few I saw, the job is done a remarkable way in here.

Aw well, I'll just take benefit of this to thank the volunteers, mods, and everyone involved in this community.

It's always perfectible, but let's start being happy with what we already have, if you want my 2 cents about it before being ungrateful to the ones obviously trying to make this whole machinery a decent website without tons of adds and efforts to gift us not asking for anything in return.

11 years ago
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Thank you, only person in this forum who isnt angry at life

11 years ago
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Only person who is kind enough to take the time and explain you the unwritten rules of volunteer service.

Which shouldn't be necessary, unless you're 12 and new to the internet.

11 years ago
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nah i'm just fairly new to the site, i know every site has "unwritten" rules, but oh well, you can't expect me to predict them

11 years ago
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2 days? You have to be kiddking me.

11 years ago
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I get the impression that there is a fair sized backlog of tickets, and the mods (who are volunteers, doing it in their spare time) are working their way through as best they can.

Yours will eventually get an answer, so just hang tight for a few more days :)

11 years ago
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Thanks

11 years ago
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the bureaucracy

11 years ago
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2 days wtf there are enough big companys which dont even answer in 2 days and here on sg are just a few volunteers doing this job

11 years ago
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Patience is a virtue. If you need a quicker answer, you can always ask people in SG chat or make a thread. Just remember not to say names :p

11 years ago
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Shame on someone for you being too dumblazy to think for just one moment?
The site is free, it has no ads, it requires hosting and synchronization and kinds of stuff, so what did you expect, a big company behind all this?

Shame on you.

11 years ago
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11 years ago
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OH there's ads here

Shame on you? :P

11 years ago
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11 years ago
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it's today? damn i watch too little sports lol

11 years ago
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lol

11 years ago
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I create a ticket for support and get answer through 20(!!!!) sec. I thinks support system is cool.

11 years ago
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No, shame on you! Your forum post is clearly intended to troll decent people into answering, and you have the nerve come back with a totally unapologetic edit full of entitlement. If you think that being new should grant you some leeway, you should reserve judgement on the support staff until you've been here long enough.

If your post were any better, I would really have gone into the trouble to answer you.

11 years ago
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Eh? no man, i actually do have an open ticket

It's just that there were so many flamers, angry people, i don't know what made them that way... that i was like "wtf is going on here"

11 years ago
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he never said you didn't....?

11 years ago
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So i open a thread to express my concerns, expect some truthful answers. And that makes me a troll and a whatnot?

Great

11 years ago
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Stop being so angry

11 years ago
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He does have a point, though. You clearly don't like people passing a judgement about you on this matter because you are new, but you had no such qualms about passing a judgement on support despite being new. I'm sure if you had phrased your question a little less negatively, people would actually feel more inclined to help you out. You speak as if everybody is expected to go out of the way just to help you, which is to say, naive, in the least. We have so such obligation to help anyone. Even less so if they decide to be negative in a community they're not even familiar with.

TL;DR : Decency tends to be reciprocated.

11 years ago
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^

11 years ago
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Well, i did thank those who were decent

11 years ago
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Your thread basically you complaining that support here is doing a bad job when they aren't. No shit people are going to be angry at you.

11 years ago
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Closed 11 years ago by Wablo.