You should Call EA instead of live chat support. If problem doesnt get solved, you will be moved to tier 2 , where only americans will be there to help you (more experienced) and if they doesnt help you, you will be moved to tier 3, they will give you support by email only.
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Calling them is not always a possible solution, for example I cant call them because i dont live in the same country as they and a phone call would cost me exactly the same as a full new game
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http://forums.steampowered.com/forums/showthread.php?t=1221787
This was the thread.
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Invalid Thread specified. If you followed a valid link, please notify the administrator.
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Waiting for:
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type this link into your google,
try to maintain your eyes open for few minutes
try to understand words on your screen
then with very care( I don`t wanna see you hurt yourself) open few steam forum links( or other one) that lead you to different topics( mostly asking about fixes) containing this link
scroll those threads to see the proof
hide that knife and razor from your table
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Google does not have a cache for this link. Which can mean that it never existed in the first place.
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Already checked Google cache and the wayback machine. Nothin' there. And here you are lecturing me, without doing your own prescribed diligence.
Not that it matters, because even if some threads did turn up, it doesn't address my main point of contention. I'm skeptical that any thread would be deleted "for helping out the people" that are having a problem. It's a silly notion.
Anyways, thanks for the advice.
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I have to admit, I didn't think to check Russian sites for this. Unfortunately, I can only see the first page of that thread and lack the language skills to navigate the Russian portion of the webpage. The English links contained do not work.
I'm not seeing anything "a few comments down" that indicates this thread was closed for being helpful. Please excuse my ignorance.
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Are Crysis and Crysis Warhead the only games that crash?
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Not in my experience. EA support is far superior to Steam's "We'll answer you in a week if we feel like it, it will be a copy/paste response because we never actually read the questions we just spot a couple of keywords and make assumptions" approach to support.
With EA my queries have always been dealt with first time and quickly, either on the phone or via live chat.
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Lies. Contacted support like 4 times so far and all of the time they did a great job and replied within 2-3 days.
Plus the copy paste thing is a lie too, you can't copy paste every single subject submitted by users, that makes no sense at all as i'm pretty sure there are lots of unique tickets that require new elaborated replies, like the ones i got for the issues i applied on the tickets. I doubt it was all copy paste, perhaps just the greetings.
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I think you're misunderstanding what he means by copy & paste. Now, to cut down on the support budget (or to try and weed out some of the general frequently asked issues/questions), some companies sent out automated replies based on "keywords" included in the ticket. I don't remember if I had this problem with Steam or somewhere else, but it's rather annoying when you have a valid problem that needs support, but your only response is "According to certain keywords in your inquiry, we've determined this [completely irrelevant topic] will solve your issues. If you're still experiencing problems, feel free to call us."
For instance, if you're stuck on a screen and can't quit a game (without task manager intervention), they might only pick up on the "quit" part and give you instructions on how to exit the game. This practice devalues the customer and wastes our time and quickly dwindles my patience with a company.
I understand if people always read through the FAQ, forums, etc, looking for a solution before submitting a ticket this might not be needed. I know not everyone does, but I -do-. I would have tried any resources I can think of to find the solution to the problem (or even what's causing it), but to not even read my issue and send me information about something I'm not asking about gives me the impression that this company, whatever company it may be, has no genuine interest in its consumers.
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^ This
+EA support dumb as hell, I had problems with B2K addon for BF3 monthes ago and the last thing they said me to do is to reinstall origin and BF3 and nothing more...
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if you fail to describe your problem in the way people can understand it or just don`t give enough information, they just put the ticket in low priority...
I have already around 10 tickets and almost all of them were responded from 2 to 7 days, except few about customer agreement that took them to respond 2 weeks or so...
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Have you already tried to run it in compatibility mode?
http://andrewblock.net/2009/08/14/crysis-64-bit-and-windows-7/
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Well I have an AMD-FX 8120, GF 560ti, Windows 7 professional 64 bit.
I yet have no problem running the Crysis64.exe in Crysis Warhead, but the first one doesn't have Crysis64.exe...
The game crashes because the CryRenderD3D9/CryRennderD3D10.dll
I have the latest DX drivers and latest video drivers.
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Valve can not provide support for games not developed by Valve.
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Just yell really loud on monitor, it helps me every time
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EA having terrible customer service? Where have I heard this before?
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ofc valve says talk to EA cuz this problem isnt related to valve. If you buy a game in the supermarked would you expect the exployee of the supermarked to fix your problem?
Oh and you don't know if this thread would have helped just because the guy said it. The other comments on the link were "Not necessary" and "not helpful" and you have no idea what this guy really posted.
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no it isnt,the best thing you might get is a refund. Valve can give you that too. They wont give you support how to make the game work. And to answer the next one too. They can exchange the dvd,but if the problem is your rig and not a broken DVD this wont help a bit. This would be nothing else than Steams verify function
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Of all places, why would you go to the supermarket to buy a game?
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crysis does not work with most 64bit version of windows. on some system it does, on others it doesn't.. fairly odd actually.. i built 2 similar comps, only difference being RAM, and crysis works one, and not the other.. i do use the 64bit launcher to make it work though [you can download from somewhere.. i never play it anymore though.. crysis 2 is better.. except multiplayer with all of its goddamn hackers
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i highly doubt you were talking to them for a month
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Had the same problem, and the solution is to make crisis run with the 32 bit crack... instead of looking for support for old games, trust the internets! google a bit and you will find a fix to make it run in 64bit OS.
If it wasn´t for that i wouldn´t have ever finished this bloody game
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So my games Crysis and Crysis warhead crash... Talked almost 2 months everyday with other employee, I know all their indian names already... So what should I do?
Valve says go talk to EA.
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