What is happening with the support?

Support can either be really slow or really fast. It takes time.

It's totally ok. Everything is under control.

had to wait 5 days once for a reroll

lazy

they have job to do perhaps? just be patient. you still have 6days

Took 2 days+ for me. Just be patient

You guys are aware that they are doing this in their free time additional to their everyday jobs ? By the way have you tried using search ? Well to save you the trouble as Jatan pointed out in an identical thread 2 hours ago it's summer and 2 support members are on vacation.

How dare they, right? Let's crucify them.

Be patient. 1 day isn't that much time. o.O

They have a life and jobs! There are only a handful of them. Some wait minutes-days-weeks-months. They will get to you and they do a great job. Don't sweat it, and be patient :)

Is Jatan still on Vacation/moving/whatever he"s been doing? i blame him, support shouldn't be allowed to have fun or lives. :p

Real talk though, it does seem to take longer recently, but just be patient.

Maybe he is French so he is on strike :D

I've been waiting since a week to get one wrong negative feedback removed. But hey, they most likely have a life and a job, and they volunteer to be on the support team, so just be patient. They're doing a great job.

All shall be well and all shall be well and all manner of thing shall be well.

The support staff here are voluntary and unpaid.
Give them some time to work through the huge amount of tickets and just be patient :)

Also...you should read this. one of them took some time from his vacation to explain:
https://www.steamgifts.com/discussion/n1nBW/how-long-does-it-take-for-support-to-reply-in-general#xY9idx5