Winner says key doesnt work. what should i do?

buy a new bundle and give him a new key, bl him for eternity and report him if you are 100% sure he is a cheater -__-

It wont insta ban him but i think if many people report him for this behaviour he might get banned one day ;)

You should check this thread, you'll find your suggestions.

Screen proves nothing ;) IF he's lying (not judging, as you said you may have made mistake yourself) he'd activate the key on alt account or traded/sold it already and show you screen it says dupe, because as it got activated elsewhere it is dupe indeed ;)

As you bought the key from legitemate source I'd advise you to contact BundleStars Support saying that the key you purchases does not work. They may request revoke of the used key (whoever used it will lose the game from their account) and povide you with new working one. So no matter if guy is lying or not - he will receive working key, and if he tried to steal the game from you the account it got activated on will lose it :>

Do what zelgh said above. Shoulda had that as an option in the poll :P

Check his steam profile, which should be public, and check if he already has the game. If yes, then he's lying, if not, then buy another key/bundle.

If unsure, ask the place you got the key on, to revoke it.

My response would vary by the day. If I knew they key was good, I'd toss a ticket in, but I might just replace it and blacklist. If I thought it might be bad, whether I blacklist or not depends on whether I suspect them at all.

Well, It would be quite unfortunate if his car brakes suddenly stopped working on his way to work tomorrow....

can you link this guy ?

contact the site support and revoke the key. give him a new one.

you can also send a ticket here if you are sure the key was valid, just to keep track of this guy, so if someone else reports him because he got an invalid key, it will look suspicious.

I say send a ticket to support, that way you can't do anything wrong
If they say you have to buy a new bundle, buy the new bundle

Pretty much what zelghadis said above :)

1 more person added to my blacklist anyway .

Today i had some problems redeeming 3 Keys. I got the same message all the time: key not valid. But after closing and restarting Steam all the keys finally worked... I don't know why

I'm not sure, but sometimes when key is used it shows which account redeemed it (rarely). Also, maybe Steam support could give this info? I don't know.

Wouldn't be surprised if he tried to scam another key from you - he did not activate another win from 2 days ago either ;) But yes, do what zelgh said.

Generally, I wouldn't assume a malicious intent in this kind of situation. It's not all that uncommon for bundles to screw up with keys sometimes, plus as mentioned above Steam was having some problems earlier today which could also lead to keys not working (in which case the key should work if he tries it now).

However, also as mentioned above, the winner in question (assuming we're looking at the right GA) also has a recent win marked as received but not activated. No problems previously, so either he's deciding to break the rules and cash out, or something else weird is going on. Ideally, talk to him and see if there's an explanation/way to resolve it - failing that, report and let support figure out how to proceed from here.

If you still have spare games, you might just trade for this particular game if you want to give him another key without buying the whole bundle :)

To all those automatically assuming the winner is a cheat: shit happens
It could be a faulty key, steam having a hiccup or anything. Don't jump to conclusions.

Steam has been having trouble activating legitimate keys today. Ask the winner to try again? It's entirely possible that nobody is lying here, and it's just a momentary glitch.

You can ask him, to show you, the activation process via TeamViewer
Pd: The winner of my ga, redeem the key but im still waiting for check received....

Track their IP and cut them

I would say just buy the bundle and get them a new key.

Contact support and you can ask to revoke said key just in case you feel they may be trying to get one over on ya.

I am not sure about adding them to the black list i would usually say yes to something like this,but seeing how it is a key that is not working,it may be true and you may black list someone who is telling the truth,but only you can decide that.

Also you could ignore them and take a mark on your account,but the way people like to use SG tools that might not be such a wise choice now.

If it was me i would and you can get another bundle just get another key and send it and make more GA's.The good news is i am pretty sure they will not say this one does not work and even if they do i think support would take your side as twice in a row 2 different bundles is damn low odds of 2 bad keys.

Also screen shots would be kinda pointless if you ask me,and i mean you can ask to maybe have them live feed you them trying to activate the key,but i would suggest against that i would hate to see that turn into a way for someone to prove they are telling the truth and used to witch hunt liars.

I had this issue yesterday. They won a game, and after about a week they told me the key was a duplicate. Since it wasn't really that impressive a game I just assumed he just wanted to win "something", so I asked if he'd be fine with another (slightly more expensive) key instead. He agreed and we resolved the issue. Ofcourse he marked the game as received even though he got another one.

When someone say's to me the key is not working i contact the place where i got the key, usually humble, gala, stars or some place that is not G2A or GMG.
And they replace it for me pretty quick... 2-3 days no more than that.
The old keys they know who activated it and they ask steam to disable it them they refund it.
Just on some weird cases i had to contact the publisher to get a new key because the place dint wanted to give a new one because the bundle ended like 4~5 months ago.
But in the end all i needed was to ensure i was the one that brought the bundle and the key was replaced in the end.

-Just dont buy a new bundle just because one key is not working-
In the end the guy may or may not be lying to you, since you brought the bundle you have the right to replace a not working key.
But you may need a screenshot to ensure the key was duplicated (used).

I have the exact opposite problem--I finally won another key (after ~2000 entries), and it turns out the key I got is already used. There is nothing in the guidelines or FAQs about what to do in this situation. I sent email to support a couple days ago and have received no response. sigh