Depends on what you need:
Reroll request: Yes but it might take a while
Add Game to List: Surprisingly quick
User report: forget about it
Comment has been collapsed.
User reports are being processed. There are just too many.
Comment has been collapsed.
i have a few from one and two years ago on the air xD but since i dont have any idea of how support role works i wont judge them
Comment has been collapsed.
You're right but unless it's related to some current forum shitstorm they usually take a lot longer than 2 weeks in my experience.
Comment has been collapsed.
if game removed from steam store this could take years. I tried twice with no luck ¯ \\ (ツ) / ¯
Comment has been collapsed.
2 weeks ago i create ticket to support, but there still no answer from them. so support works or no?
Comment has been collapsed.
What was the ticket about ? (Without naming any users if that applies)
Comment has been collapsed.
Then you might as well close the ticket ;) I had a user report about not activating a won game from me open for over a year before I closed it myself.
My advice is if it's about about a real infraction like regifting, not activating or multiple wins then leave the ticket open (but don't expect a response anytime soon). If it's about spamming, being rude, not accepting your friend request, not delivering a win save your and Supports time ;)
Comment has been collapsed.
There's only a few support staff dealing with thousands or millions of support tickets. The prioritize re-roll requests and adding unlisted games, which can take a few days to process due to how many tickets they get.
User reports are at the bottom of the priority list, and there's a ton of them. They do get processed eventually, they're just coming in faster than the support team can deal with.
Comment has been collapsed.
User reports are at the bottom of the priority list, and there's a ton of them.
Almost 18,000 of them. User Reports take the longest to address because they almost always require in-depth research, careful judgement, and sometimes consultation with other Mods. Of all the User Reports I've dealt with myself, one fourth are actionable, one fourth are not actionable but will be useful information when a rule is broken, and one half are good for nothing but deletion.
This guy's avatar is masked, probably due to a facial deformity, and is therefore an insult to people with birth defects. He should be permabanned.
Comment has been collapsed.
Comment has been collapsed.