Steam support has sadly never been good. It generally feels like Valve tries to have their support be as small (and powerless) as they reasonably can get away with, and they have a history of not overturning developer decisions, even from devs that they've banned due to abusive behaviour, unless it starts getting media traction. So as much as I would like to see Valve do something about it, I doubt they will, unless they're forced to.
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Hi all,
I recently fell victim to developer blackmail and revenge tactics after their game got removed from Steam for employing scam marketplace items.
Here's the story as to what happened, how I got the ban overturned, and why Steam needs better support when it comes to these.
Overall, Steam Support should really allow a more personalised and direct appeal system for this kind of stuff. I admit I'm in a privileged position when it comes to others, but it shouldn't take someone having a direct line to Steam to get a game ban overturned.
Everyone needs the ability to appeal, end of.
https://steamcommunity.com/groups/Sentinels_of_the_Store/announcements/detail/813567935677203784
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