Report the user to the admins and request a new winner as it sounds like a possible regifter. Check their wins to the games they are giving away.
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Should I do something BEFORE clicking "request a new winner"?
No.
Hit the "Request a new winner" link, copy the link to the sgtools page into it. And send it.
That's enough.
It don't give a "automatic process" with it on sg.
No difference if public, invite only, WL or group GAs.
And you can report that user, on steam (if you do it on sg you could be suspended for calling out), to the group owner, if you want.
Good groups will be thankful for the info. Bad groups will not care.
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It looks like my winner has several unactivated wins, but all are from 5+ years ago...
I did the Request New Winner, OTHER, and included a SGTools link with a note about the weirdness.
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I did the Request New Winner, OTHER, and included a SGTools link with a note about the weirdness.
Normaly you should not pick OTHER and instead "not activated a win in the last month". Don't look on the "last month" thing, it gets used for the older not activated ones too.
the mods can't change the pulldown header name and cg don't care.
But in the end, it will be handled anyway :o)
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This, I had with the community train an unactivated win from October and it was no issue at all.
5 years ago is a long time ago but is still an issue that the winner should have fixed regardless.
I think unactivated win has no expiration time in ban possibility.
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I think unactivated win has no expiration time in ban possibility.
Correct.
If the user don't got reported and suspended for it before, he will be suspended whenever someone report the user.
And it give a lot of old "not activated wins" that were never reported.
From my winners with 3 years+ old not activated wins got around 10 - 20% suspended when i reported them.
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In a case of very old non activated or double wins, I ignore it as almost always "suspension was served already" or similar. I would do it anyway, but I know every request take time from support and it is very rare (in my experience) that it was not resolved already. But it would be nice for winner to know date of last resolving (I suspect it is not shown in purpose for other reasons). Of course in more recent (but if course much more then "last month" I am checking through "request new winner" and depends of effect I proceed with sent gift or rerolled winner.
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I got a message from an admin saying the suspension was already served, so that fixed that.
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How weird... shows they were online just 2 hours ago.
But the last game they claimed was chinese symbols :Silver Soul
Their nick seems like one that was auto-generated, and they just made their profile private. So something smells fishy with this guy, as i was jus looking at their game list, and play times a few minutes ago...
edit: Whoops! I was lookng at their gifted games, not the ones they've won. But now i cant :(
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I assume the winner simply marked previously won games as private on Steam, so they can't be detected on SGTools and are interpreted as "unactivated wins". Asking the winner to unmark those games as private should solve the issue.
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essentially what TheTimmaeh
there is a new feature on steam (beta) where you can set individual games in your library to "private" which - unlike setting your whole profile to private - wont be detected as such and shows up as not activated on sgtools (just like hidden or deleted games)
you could show the winner the SGtools result and ask them to explain themselves and , in the case they indeed set those games to private, to "unprivate" them for a moment .
if they cant explain themselves or dont want to cooperate, hit the re-roll button
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hmm, are there any official rules against private games yet? i've marked a few games I won as private and sgtools shows that i haven't activated them, which I have. should I make them non-private again or what are the rules?
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You won't be able to enter a lot of GAs which are protected by sgtool, because most of them have "no non-activations" as a rule.
Plus some users (I would be one of them) check there winenrs before sending any key... and seeing the result on sgtools, they might request a reroll. So it might generate more work for support.
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additionally to what igel said... after asking support for a re-roll because of seemingly non-activated gifts you might get suspended.
for now there i nothing explicit in the rules as this is a new feature but games set to private will appear as non-activated and hence might lead to suspension if reported.
there have been some discussion here that you might like to take a look at:
https://www.steamgifts.com/discussion/Y56WH/urgent-cg-and-support-steams-new-feature-breaks-sg
https://www.steamgifts.com/discussion/Ce85y/will-steamgifts-let-us-mark-our-games-as-private
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The only thing I'd be careful about...especially for 5 years old+ games...is that bad developers have sometimes removed their games unfairly. I assume the games in question aren't of this type.
If this user did, in fact, make their profile private...that is against Steam Gift rules right there...
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Usually I'm on a middle path here. If there are a lot of games that were never activated, I'll send it along to Support. If the number is not huge, especially now that we have users that have been here for ten years or more, I'll only make a ticket if the dates are recent. If someone has three games not activated from eight years ago and has been clean since, it's likely enough that they've changed or learned or what have you, and that the misbehavior is a thing of the past. When I send in a ticket, I also write a note about what I've found. I don't know if that helps or not, but no one has ever asked me to stop.
I don't like private profiles, myself, and I wish people wouldn't, but I don't believe they are against the rules. Private profile people have to open up once a week or so to let the SG engines check in; I often ask Support to check these users for me, and they are just about always fine.
EDIT: I would be careful posting publicly in comments about a specific person's history - check the FAQ rules about calling out users before doing that. For better or worse, it's usually not cool with the rules.
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So I had a giveaway end recently for a restricted group (all my whitelist and various groups) for a spare LootBoy key. The winner appears to have 10 unactivated wins on their account, based on SGTools.
Should I do something BEFORE clicking "request a new winner"? I was pondering posting in the comments for the giveaway asking, but I didn't know if that was wise. I thought I'd check before doing anything.... I thought there was an automatic process for dealing with rules being broken, but as these were "groups" and not "public" I wasn't sure...
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