the winner has 7 days to activate and confirm the gift.
just wait and keep trying to contact the winner.
If the winner still did not activate / mark the gift as received after 7 days, then you create a support ticket with proof that you've sent the gift.
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you have to show proof that you've sent the game and that you've tried to contact the winner.
after that it's up to support to decide where to go from there.
but as I wrote in my first reply, the winner has 7 days, so you can't do much but wait and try to contact him before you create a support ticket.
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I created a gift, but the receiver was not confirmed what do I do?
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