They have 7 days to accept. After that, open a support ticket; above. Mods will take care of it.
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The man won the hand:
http://www.steamgifts.com/giveaway/HmIJy/delve-deeper-treasures-and-tunnels
But for 4 days and has not received Gift (maybe not)
In Steam does not add ...
What do I do??
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