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[Help] Winner Cannot Redeem IndieGala Gift

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OrionsRamblings

Hello, folks. One of the winners in my giveaway train is having issues redeeming the game.

I generated a gift link in IndieGala and sent the gift via email, but when he tries to verify his email to get the game, it says "email not verified". I am very new to IndieGala myself and I need some help figuring out why.

Does a user need to have an IndieGala account to redeem a single key gifted to them from another user of the site? Is it possible the winner just does not have an account there? If so, will creating an account using the email address he tried to verify enable them to get the game by doing the process again after registration?

I did not warm folks about the need to have an account there on my giveaways, since I did not know myself if it was necessary.

Any tip or help is appreciated, although I also offered to contact IndieGala support on the winner's behalf, if he does not want to go through the trouble.

9 years ago

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5 Comments
KeeperOfMonsters

as far as I remember - account not needed.
What he have to do:

  1. click on link in email - it will take him to page on IG site.
  2. enter his email in the window there - yes, again (or any other email for that matter - but game will be "claimed" by that entered email)
  3. check this entered email account for message from Indie Gala, click on link in it - it will take him to another page on IG and there he can get his key.
    At least that how it worked with me and kids when I "split" bundles between them - if my memory serves me right.
    P.S. If it doesn't work - reply here and we can try to work it out together. I use IG a lot, and don't remember having any issues with any gifts sent - either to my Monsters or to winners of GAs (unless I screwed something in the first place).
9 years ago*
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OrionsRamblings

Thank you very much for replying. I will convey any helpful answers like this to the winner and will let folks know and close the thread when a solution has been found. :)

9 years ago
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heavenhairsixes

If he hasn't got his verification e-mail then make sure he looks in his spam folder, etc. Otherwise, from what I recall the other guys advice was spot on.

9 years ago
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OrionsRamblings

Thanks. He seems to be a long time user here, so I am assuming he is stuck on Step 2 for some reason, but the more information the better in any case. I linked him this thread so he can also take a look and participate if he wants to.

9 years ago
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OrionsRamblings

The winner has claimed their gift and all is well. Thank you KeeperOfMonsters and heavenhairsixes for the help!

I am now closing the thread.

9 years ago
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Closed 9 years ago by OrionsRamblings.