Question about user response

look in his library to see if he already redeemed it

Try and contact him over steam.

Ok so here I friended him on Steam and learned a few things.

1) The game is not in his inventory.
2) He does not speak english.

I have been unable to communicate with him and actually it has been two weeks since the giveaway and am still awaiting user response. Is it permissible at this time in a situation like this to choose a new winner? What if the guy gave the key to someone else? I'm really confused every single other giveaway I've had has gone fine it's like arrrrgggghhh. Thanks for the help.

It looks like you have the game. Try checking the key if it's been used?

Build a bridge out o' her!

Sorry. Not being helpful... :-\

One of the people I gave a game to still hasn't activated it even though he marked it as received. It's been about 4-5 days since I reported it.

Support has yet to suspend him though. :(

I'm sorry I meant that I checked his library and the game was not there, I will try the key myself and report back.

Edit: Meh it just says product already owned I can't tell whether it has been used. I'll try to contact him again if I see him online he is Russian but I think he might have some English let's hope it's enough thanks for the help so far.

if you ask for a reroll support will ask for proof of attempt to contact. so do the best you can first.

Same thing happened to me, I provided screen captures of the mails I sent and I was told to ask for a reroll(linking my support ticked so it would be accepted). The problem is, if the key has already been redeemed, they will just delete the giveaway and ban the user, you will lose the game :\

you cant,that is why you should use steam chats,its safer