Sweet baby Jesus, I wouldn't be able to answer all these for ANY of my accounts, not to mention their shitty store
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Man, this story is gold, human stupidity in action. Their process-making and team management meetings must be... epic :)
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What a shit show
(Upvoted your post on reddit BTW)
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Wow that's worse than I expected. Guess I won't be buying Journey anytime soon (it's pretty much the only exclusive so far that I really want).
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What kind of intellectual diarrhea is this? I mean, I wasn't planning on buying anything on epic anyway unless it was like a 90% off deal on some game that I really wanted and had only been like 30-40% off anywhere else, but now I wouldn't even go for that. Your experience is apparently not unique.
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Way to shoot themselves in the foot and earn some bad publicity... AGAIN. It's like they're lacking it or something. What a bunch of power hungry twatwaffles that are working in their customer support department. Why in God's name would they want to chastise the owner of an account that has never actually bought anything before? That makes no sense to me whatsoever. I could understand if they had concerns over an account with several purchases on it.
I know you probably don't give a toss at this moment in time and won't buy from them, but... I would write a letter of complaint about that representative. Keeping it calm and professional. They shouldn't have the right to treat paying customers in that way and it really does seem like someone's simply on a power trip, more than it is company policy.
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posting it on forums is better. That way he won't put the access to his freebies in jeopardy XD
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Epic you only one job.. This sucks tbh.. i got Detroit without a problem but for sure Epic it not that good.
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https://www.steamgifts.com/go/comment/9UFpRSR
All of them. And some of them I literally cannot answer, as this is my first attempt to actually pay them for anything.
By what you've stated something doesn't seem to add up here. You're stating you never actually paid for anything but from what the rep asked you it looks like that account has both a purchase history and payment information.
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It does not have payment information. And re: free addons, I did provide them with some of the order numbers from my account.
However, the order numbers are in the format A1234567890123456, and support is asking for
(the Invoice ID begins with an "A," followed by 8 digits; example: A12345678)
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Last 4 digits of the first payment card used on the account
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Don't buy anything on EGS. Don't be part of the problem.The sooner this shit dies the better.
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So I finally decided to buy something on Epic...
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Yea i see Epic did not change anything. I had the same problem:
Had 2FA (on email), but emails stopped to come. Could not login or change e-mail etc. Support ask me these question and I failed to, as NO ONE remember such informations. Funny thing was that I write with support from the same e-mail as I had in 2FA, and it was not a problem to send and receive email from support but still was a problem to receive 2FA mails. After many weeks of trying I received confirmation e-mail one time and was able to login and remove 2FA. After some weeks later I was also able to change email :P.
But support suck and this procedure is stupid like hell. You can literally lost your games with such support. i was sure they will change this procedure but i see they dont learn on mistakes;P.
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I need to vent a bit, apologies in advance. Turn back if you don't want any drama.
Up until now, I've been using Epic Game Store only to grab their freebies, and it's been working ok.
I was even championing EGS, considering their lack of features as a great example of an Minimum Viable Product approach.
Recently, I've finally decided to pre-purchase Journey - as it's heavily discounted. Boy, was I in for a ride.
Firstly, their checkout page greeted me with a message: "Sorry, but your account is blocked from making purchases. Please contact customer service."
FAQ recommends waiting 24h for the issue to resolve itself, so I did that, then contacted support because of course nothing changed.
First response was a boiler plate "Check you funds and payment method, contact you bank, use Paypal, etc."
After I reminded them that error I haven't even got the paying part of the process, came the kicker.
I present you, the list of questions Epic requires you to answer so they can, quote "make sure that you are the 110% rightful owner of this account":
😤😤😤😤
In short. Epic sucks, Their support sucks. I'm out
Update:
I provided them with some answers, and here's their response:
Epic Games Player Support -
June 06, 2019, 11:00 -0400 |
Welcome back,
Thank you for your answer.
[...] since your answers don't match with our records, there is no other way to confirm that you are the legitimate owner of the account.
Until then, I am not able to take any actions.
Kind Regards,
PS. Well at least I can still get the freebies. Just got Kingdom, and the "purchase" went through.
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