So I wrote to the steam support to remove some games from my account. Yes it can seem stupid, but I was annoyed by all the games I had on my account just because they have been in bundles or temporarily free.
Among these games, there was "AR-K", a little point and click.
But the steam support did not remove AR-K. Instead, they removed "ARK: Survival Evolved" that I bought yesterday for 22€.
And Chloé, the nice girl who answered to my request, did not forget to precise me that any game removed has to be bought again. Sure thingggg, Chloé.

Do you think that they are going to do something about it ? Are they going to ignore my new message ? Have you ever encountered this kind of situation ? ._.

PS: Sorry for my bad english D:
PS 2: GA will be added later, I'm a bit angry now :(

Edit: I removed 60+ games, and among them, 4 had be won in GAs. I clearly made a mistake and I'm sorry, I should have checked twice how every game had been obtained. I already re-bought them.

9 years ago*

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What is the steam support going to do now ?

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Nothing. You have to buy ARK: Survival Evolved again.
It's their fault, so they are probably going to correct the mistake.

Classic Chloé

9 years ago
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Typical Chloé

9 years ago
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get your shit together Chloé

9 years ago
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Chloé's just eye candy, anyways.

9 years ago
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You had one job, Chloé.

9 years ago
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9 years ago
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A lot. I went from 177 to 119 games.
Edit: But it was done in two times, Chloé had to remove about 20 of them.

9 years ago
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I also plan to have some games removed from my library. Looks like I'll have to provide link and appid for each game to avoid situations like this.

9 years ago
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Dis ^

9 years ago
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I would make a new support ticket with a reference to the previous ticket and explain to them that they removed the wrong game.

9 years ago
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Yeah I think that's what I'm going to do.

9 years ago
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Well, I hope they're going to correct their mistake.
On that note, did you just write a message to them and asked them to remove the games permanently from your account? Or is there already a category/option in Steam support that adresses this automatically, without having to write to them in the "different problem - this and that"-manner?

9 years ago
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I couldn't find an appropriate category when I wrote to the support, so I sent it as a "Payment failure" and named the question "Remove licenses". They seem a bit reluctant to remove games from users' account so I don't think there is a category for this kind of request.

9 years ago
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Offcourse they are reluctant, suppose every customer will do this and find out "oh no i didnt want this game to be removed, help!".
Then they won't have enough time and people to maintain their good support.

9 years ago
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Well maybe they have to actually read the message and remove the right games so people won't complain.

9 years ago
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9 years ago
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much less of a headache to, and comes with an easy unhide option.

9 years ago
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Yes. And I wanted to remove games, not to hide them.

9 years ago
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happy cake day movac

9 years ago
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Note to self: never as Steam support to do anything with the games in my library.

9 years ago
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God damn it Chloe, you had one job.

9 years ago
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The Hide Game feature introduced by Steam last year is pretty good tho- i completely forgot about the stuff i have hidden.

Also AR-K isn't that bad--the lead character is cute http://steamcommunity.com/sharedfiles/filedetails/?id=434813941

9 years ago
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Yeah..cute.. I think I still prefer to tame dinos on an island though :(

9 years ago
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oh no.. :'( ..sorry man. they will probably refund the money.. It's clearly unfair..& that's a fucking great game but you shouldn't have to pay twice for their stupid mistake

9 years ago
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:( I hope so, too. And yeah, I was really having fun with it

9 years ago
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Why? choose hide, or make a "crap" category.

9 years ago
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may be he wanted the account worth to be less in https://steamdb.info/calculator/

9 years ago
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AR-K is actually a really fun game.
So yeah , you deserve what you got .

Also , why would you remove games from your library ? ... if you dont want shity games in there , dont activate them in the first place.
You know , the Shitty games for you , may be something really cool for someone else ...
Like AR-K in this case .

just personal opinion tho ...

View attached image.
9 years ago
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Most of the games I ask to be removed were activated 2 years ago or so, when I use to - naively - redeem all the games from a bundle instead of just redeem the ones I was actually interested in.

9 years ago
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2 Things.

First , check couple comments bellow , you may be in for a surprise :)

Second ... why do you care what games are in your library ?
I fail to understand why having a BAD ( In your opiniion) game ... is an issue ...
You have it in your library , that doesnt mean you are forced to play it or anything ...
Not like someone is poitning a gun @ your head , forcing you to play trough all of your games , or else hes going to cut your dick and make you eat it ...
So um ... Why ?

9 years ago
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And why are you "angry" about it? I mean, yeah, no one is pointing a gun over my head, but why do you actually care about what I do with my games?

9 years ago
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I mean.... you assumed that people care about that , isnt that why you made that pointless topic ?

Edit: I love how you closed the topic so i cant respond to you :)

Also nice making your profile Private :D

Already screenshoted your library and sent it to support tho , enjoy suspension ...

9 years ago*
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What? I made the topic for the poll. To know if people had encountered this situation. If, according to them, I am going to get the game back or if I have to buy it again. Just calm down, you clearly have a problem.

Edit: I clearly made a mistake, I did not checked how I got the games before asking the support to remove them. I removed more than 60 games and 4 of them had be won in GAs unfortunately. I already re-bought them.

9 years ago*
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Did you have them remove any of the games you won on Steamgifts?

9 years ago
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ouch. that could be fun

9 years ago
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Lol, nice catch.

9 years ago
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You sir ... i like you.

You deserve a cookie :)

9 years ago
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Clickr is gone ...
1Quest aswell
Fine Sweeper also
Squirreltopia is also not there :x

4 games !

9 years ago
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lol...it's probably not forbidden but still kind of not nice

9 years ago
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Duno , if support dont know the case , he can easily get suspended :)

9 years ago
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Sorry, but I couldn't react other than this:

=O ='D =(

I feel sorry for you man =/

9 years ago
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When you play with the bull you get the horns. Sorry mate

9 years ago
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9 years ago
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Perhaps you shouldn't have asked to remove games

9 years ago
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Utter definition of First World Problemz.

9 years ago
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Woah, that is outrageous! I got angry just by hearing that, I can't imagine how I would react if I were you. They should restore it, but I don't know what to say, we're talking about Steam support here...

9 years ago
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Anyone else notice this was page 31337?

9 years ago
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Steam support is a big piece of shiiiieeeeeeeeeeeeeeet.

9 years ago
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I need to delete few games also....because they have wrong language or version than I need and Steam offers no upgrade (for example few collectors edition)....so the only way is to delete them....but SS (funny transcription right?) - Steam Support - sucks so much. Waiting 8th day for reply atm....nothing.

9 years ago
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Good. While Support does suck, this will teach you not to contribute more unnecessary burden to an overloaded Steam Support.

Good lesson comes the hard way.

9 years ago
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9 years ago
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by the way, you can just use a steam skin like "pixelvision" and then "hide" the game you don't want to see, that way you will still have them without them to bother on your library list

9 years ago
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