Why do you hate me THQ?

I wonder if it's because I'm doing something wrong or they just hate me but this is the longest support service I had to use...

Support without files and screenshots:

Started 3/16/2012 okay screenshot here

Why can't I unpack and install the game?
"Windows can't find file 'setup.exe'"

3/20/2012
Are you using the download manager in the default download directory?

3/20/2012
At first no but I just tried doing so. There is no
change. The same message pops up

3/22/2012
This could be an issue with the files. Have you tried deleting the files you have an redownloading the content?

3/26/2012
4 or 5 times already

3/26/2012
Just to verify, this is a purchase made through the THQ Store?

3/26/2012
Yes it is

3/27/2012 <- [wow this was fast]

Can you try a Clean Boot when downloading the files?

a. Log on to the computer by using an account that has administrator rights.

b. Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

c. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)

d. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.

e. Click OK, and then click Restart.

^ question, is it safe to do this? (I didn't make system copy since quite some time and lately there have been some problems with avast bugging out so I may have to make system copy first...)