1) check the winner's library, maybe he has already redeemed your key.
2) try contacting the winner again via mail AND steam chat
3) if 2) fails, create a support ticket
Note: since you've sent a key, there will be no re-roll of the giveaway
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SO I made a giveaway a week ago. I have sent the key to the winner 5 days ago - no response. What will happen now?
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