Hey. I made a GA for Blackguards 2 but I put wrong key (for contagion).
Winner redeemed the key for contagion and contacted me. What do I do now?

9 years ago

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Just tell the winner to mark it as not recieved, since they didn't get Blackguards 2. Or, if you have a Blackguards 2 key, just give the winner that and correct your mistake.

9 years ago
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Give them Blackguard 2, I guess.

9 years ago
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No. I just put wrong key and the winned redeemed key for contagion instead blackguards.
Is there any way to fix it beside giving him 2 keys?

@edit

The winner says that i can ask support to change GA from blackguards to contagion?

9 years ago
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Nope, your stuck giving him two keys. You can't refund game keys on steam so nothing can be done

*edit your edit has a chance. Might as well try. I would make sure to mention in the ticket that both you and the winner are okay with that change

9 years ago
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If they agree I think the giveaway could be deleted but I think the only way to really fix it is to give the winner the game of the giveaway, in this case Blackguards 2.

9 years ago
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There really is not. He can't see on the key what game it is prior to redeeming it, so he isn't to blame. It's just a sad mixup, and my best suggestion is contacting support yourself, to see how to dismantle the situation.

Of course you can also just give him Blackguards 2 on top of it, and write off your losses. I know you didn't mean to do anything bad, and this isn't meant as an attack in any way, but the fault here really is all yours =/

9 years ago
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I understand it, and yeah I kinda fkd up.
Will contact support since winner agrees to anything what can be done!
Thanks anyway :)

9 years ago
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yes there is an option to ask support to change the giveaway game, if the receiver is ok with that option. they will need him to post in the giveaway comments stating he is good with that.

9 years ago
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Lucky guy... 2 in 1 Giveaway

9 years ago
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