Except I, and numerous others can also attest to it.
Moreover, his experience IS relevant, since it's contrary to the majority expectation, while yours by comparison provides no constructive contribution in establishing any sort of pattern.

As I indicate in the subthread below, you're welcome to have whatever opinion you want of the site, but it's foolish not to be cautious when interacting with it, even IF the couple hundred individuals I've now interacted with that have claimed to also have issues with the site (including 12 people other than myself who have also had their accounts randomly deleted) are the only IG users to have had issues.
Heck, even if half of us were lying, there's still an established pattern.
Given that I read IG has a user base of over 200,000 users, working only with that pool of users with issues would indicate your odds of an issue occurring to be minimal. [Though, putting aside how unlikely it is that these reporting users aren't actually only a small portion of the ones affected in whole, it's worth noting that giveaway/trade issues on IG are A LOT more frequently reported than bundle issues- so be extra cautious there. :X]

But, regardless of the statistics, not taking basic precautions against an establish pattern would be absurd.
For example, clearly a rapist is always the one at fault- but going into a dark alley in a bad neighborhood dressed in easy to remove clothing isn't exactly the brightest idea, either, even if only 1 in 100 individuals engaging in such activities in the neighborhood ever have any issues.
[Which isn't at all to compare IG to rape, but the topic above is one that comes up among my friends in social work a lot.]

Having lost $35 of keys to them locking my account (after contacting them about an overcharge), and then having them ignore me through facebook, twitter, and e-mail for over half a year as I tried to reclaim my keys, before they deleted my account outright..
Obviously my opinion of them will be extremely low, even if I hadn't found others similarly affected.

So, make your own, unbiased opinion on it.
But as I said: While you can ignore the validity of these assertions, it'd still be foolish for you to not engage in basic self-protection [in this case, backing keys up off-site immediately after purchasing an IG bundle] after hearing of them.

and new users might think most keys are invalid.

Oh, no, they seem to be pretty rare in total. Like, one key every dozen bundle purchases may be dead, which means statistically you may be fine for a lot longer than that. The problem isn't the random rare overcharges or invalid keys, it's that IG doesn't replace keys and will even lock you out of, and delete your account if you report issues to them.

That is the issue of note. :/

i figured, i mean shit happens right?
it is how you deal with shit that matters

I tried purchasing a bundle from indiegala and it says I bought it, but I got an email saying there was a problem with my paypal and I know I have enough. When I contacted the support, they blamed it on my paypal and said they can't do anything when I know it's their site because a new tab in bundles was added called "Special Bundles" yet no keys are there. I wasn't charged that I'm aware of either though.

Steam is an interesting thing. For ROW people, their prices are simply dreadful. I mean horrendous; I can hardly name a game that is sold outside Steam and Valve's platform having the price advantage. (GOG copies can cost more, because publishers like this little insurance in exchange for the lack of DRM.)
On the other hand, if you buy a game there for yourself, the chance to get screwed over is practically zero.
On the other other hand, their customer support is not only infamously incompetent and unusable among the video game industry, but in the service industry in general, globally. They literally have one of the most worthless customer support on the planet. Which is so bad that even Valve itself, which likes to weasel itself out of any negative connotations, had to admit this fact. And Valve admitting something they fucked up is like as if you saw a politician organising a live press conference to admit he stole and embezzled; it essentially only happens in fiction.

One of the GG fuckups was relatively large a few years back; they did a super large discount and promo sale (I remember GTA, but my memory is hazy on the exact game franchise) without actually purchasing the keys, resulting in a massive fallout on their site. To the point where some even questioned if they are really Swedish and not just some group scamming a ton of people. It also made me stay away from them for a few years, until 2015.

You incorrectly stated your opinion about reputation as a fact, thus I can and do disagree.

Based on my personal experience and the things I've heard, both IG and GMG have solid reputations. IndieGala has always responded to my rare support requests much more quickly than other bundle sites (including Humble, which takes a week+ due to the website's popularity), and I certainly do not believe GMG has a history of keys 'going bad' after purchase.

I believe both these stores are trustworthy places to buy from. This is my opinion, which is completely different from your own opinion. And that is exactly how disagreement works.

You post is rather interesting.. I do know that the entity is made to be hard to "pin down" in such a manner, though. I find it funny how many locations around the glode are associate with them, like the US office located in Nevada.

I must say, that I do not find them to be "screwing me" ever. The help from support is generally a hassle, but it's not like they've froze my money or account. It's not even that much sitting on there now, either.

Now that I have finally gotten a direct answer from a specialist from G2A via e-mail, I at least have some sense of direction there. Funny how they finally seemed to give any real attention to the matter once I made this thread here, though... xD

If she just wants it revoked, then just send a support ticket. They can do that any time, especially if you mention that you don't want a compensation, just the key revoked.

Well, I understand when people put things like "gallons per mile" instead of miles per gallon, or use a 10-based measurement system instead of whatever the heck we use, but the place you put a sign?

Well, in Spanish and some other languages they put the adjective AFTER the noun. I think it's kind of like that.

So instead of "smelly, wet, brown sock", it's "sock, brown, smelly and wet" or something along those lines. So similarly, instead of "1500$" we use "$1500" so you know what the number means from the start and don't have to put the adjective on top of the noun afterwards.

This has been language speculation with ArtificialInsanity, tune in next time for:
GIF IS NOT PROUNOUNCED JIF.

Because people like you need a place to post still, I guess. lol