I will add the winner on Steam
2,038 Comments - Last post 2 hours ago by FranckCastle
160 Comments - Last post 3 hours ago by arbutusridge
40 Comments - Last post 4 hours ago by OilBud
286 Comments - Last post 5 hours ago by Wok
396 Comments - Last post 6 hours ago by Wok
1,248 Comments - Last post 6 hours ago by logorkill
8 Comments - Last post 13 hours ago by TheLimeyDragon
77 Comments - Last post 36 seconds ago by CheMan39
195 Comments - Last post 11 minutes ago by Momo1991
654 Comments - Last post 13 minutes ago by Momo1991
2,449 Comments - Last post 29 minutes ago by ThangCoi
50 Comments - Last post 39 minutes ago by Microfish
97 Comments - Last post 44 minutes ago by Shanti
804 Comments - Last post 1 hour ago by CultofPersonalitea
Thank you
Comment has been collapsed.
Gracias
Comment has been collapsed.
Thanks You! :)
Comment has been collapsed.
Gramercy :)
Comment has been collapsed.
Thanks!
Comment has been collapsed.
Thank you
Comment has been collapsed.
Thank you!
Comment has been collapsed.
Finally able to redeem the key!
thank you very much =)
Comment has been collapsed.
Dear Ronix,
there's a misunderstanding regarding this ticket:
http://www.steamgifts.com/support/ticket/ApYw1/payday-2-the-big-bank-heist#BDCFZGQ
As Jatan already stated the user did not have a multiple win, I made a mistake when I checked if they were marked as received because I overlooked another game with the term "lord" in it that showed up in the search results.
After I had received Jatan's message I also delievered the key immadeiatey to lochive via the SG system as well as via sending out an email. I cannot deliver a second key to a second winner.
Comment has been collapsed.
That giveaway was mark as received. He really changed his feedback. This is one of the reasons why he is suspended.
Since your ticket was still open why did you not close it? :( I approved it due his suspension.
Please submit a ticket, so we can put it on admin's queue. He will fix the winner.
Comment has been collapsed.
But what do I do if he already redeemed the key I have sent him? I'm having a problem then.
I didn't close the ticket because I was thinking Jatan would do so after he had read my reply.
I sent out the key to the new winner in hopes the old winner hasn't redeemed it yet
Comment has been collapsed.
If the key is still valid, it would be great. I hope so.
In this case, no more action is required.
If the old winner used the key, you should submit a ticket under Other category linking your reroll ticket.
cg will fix your giveaway. It will take a lot due his backlog.
Comment has been collapsed.
Sent it out 14 hours ago, my hopes are low, but lets see, fingers crossed :)
Comment has been collapsed.
Heya Ronix, sorry to bother, but the issue we were discussing here half a year ago is still unsolved, although I filed a ticket straight away. Been waiting for six months now for somebody to change my undeserved "not received" into a rightfully "received" feedback.
Can you please do something?!?!
Comment has been collapsed.
Hi,
unfortunately the administrator is the only one who can restore the old winner.
Your ticket is still in his queue. Usually it takes several months.
Thanks for your patience
Comment has been collapsed.
...9 months now. Waiting for a thing that probably takes 30 seconds to resolve. And there you wonder why support has such a bad reputation around here :(
Comment has been collapsed.
Hi ronix!
It was thxs to you that i could do the 4 x 20 games giveaway the other day. You made my giveaway slots bigger for my (still planned) event. Unfortunatly I didn't get to it yet, but I did start saving up keys for when I do. As a small thanks:
Under Zero DRQFK-8T86M-6N373
I couldn't give them 20 keys away because it was free before so I have a bunch of leftovers :P I don't know if the game is any good, but I saw you didn't have it and a +1 game of always nice right :)
have a good day :)
Comment has been collapsed.
Thanks for the game and have a good day too :)
Comment has been collapsed.
Thank you! And sorry for disturbing (⚆ _ ⚆)
Comment has been collapsed.
thanks for your tip!
p.s. is that a coincidence or why are you the only one who reviews my tickets?:D
Comment has been collapsed.
You're welcome :)
If you're talking about your reports, supports cannot access that category, so atm SleepyCat is the only one (except me) that can review User Reports. The other mods are currently away due to real life duties.
That's why I'm active most on "mod only" categories and on "request new winner" one.
About other tickets (reroll-delete-request feedback-other) I think they have been reviewed by other staff members too. Am I wrong?
Comment has been collapsed.
ah, yes, you are right, several times it was SleepyCat and TempeteJoachim for rerolls, but all reports are resolved by you!:D btw I still have several new ones just so you know when you have time:p good job on them, thanks:)
Comment has been collapsed.
thank you<3
Comment has been collapsed.
Hey! Sorry for contacting you here. I see you've been handling my user reports, but rather limited actions have been taken against them (or at least from what is visible to me), so I'd like to know.. am I clogging up support? I've been going through my blacklist (thought it was time to do some cleaning) and as expected, a lot of them has broken the rules at some point by not activating their wins and/or winning multiple times for the same game, and so I've been reporting them.
I have no idea how the system works, but I don't wanna spam support with dozens of invalid/irrelevant reports every week, so I'd like to know if I'd been doing the right thing. If I haven't, could you roughly explain to me what's report-worthy and what isn't, when it comes to multiple wins/unactivated wins?
Hopefully if I understand better I'll be spamming a lot less :P
Comment has been collapsed.
Firstly, thanks for the reports :)
About your tickets I handled in last few hours, in almost every case the suspension was already served.
Don't worry. You are one of the few people who list the unactivated wins. It is really appreciated!
So please keep reporting users
The only way to know if a suspension was already served is submitting a ticket.
About reroll: you should always request a reroll for multiple wins/unactivated wins. If someone did not activate wins and has not been suspended for it yet, we apply the necessary suspension and then proceed with the reroll. If someone did not activate wins but has already been suspended for it, we check if this happened during the past month. If yes, we approve the reroll. If it happened a long time ago, we decide that this user has already served their time and decline the reroll.
If you submitted a reroll ticket, you could skip the one in User Report category.
About reports: remember that no one can post a reply in that category. We simply check the user's profile, then if the suspension was already served, we just close the ticket, otherwise we put the appropriate suspension and an extension if the user was previously suspended for the same reason.
Comment has been collapsed.
Ah, I see. Thank you so much for answering and explaining! I really appreciate it! :)
Comment has been collapsed.
This comment was deleted 7 years ago.
Comment has been collapsed.
You're welcome.
By the way, are you on miped.ru?
It's contagious
Comment has been collapsed.
This comment was deleted 7 years ago.
Comment has been collapsed.
Awesome thread.
Comment has been collapsed.
This comment was deleted 7 years ago.
Comment has been collapsed.
The first I thought was "Is this a giveaways report?" XD then I opened a link and...
Happy birthday Tsukichild :D
Thank you very much! Those are great games, but my backlog is too big.
Comment has been collapsed.
Haha, that would be awful!
Comment has been collapsed.