Thank you for notifying me, I thought these things are binary and you could only mark as either one or another (and you can't mark it as not received since it hasn't been a week yet).

Да, написали, мол Thank you for your patience. We're unable to provide specific information as to what may be the cause of the situation, however I can say that the measures we have in place were tripped. I'm unable to remove the suspension or offer any further information at this time. I apologize for the inconvenience, but hope you have a nice day.