Thank you for offering this.
.
Please keep in mind that users may still enter to win, despite owning all or part of the package. Please check your winner's account before sending to make sure there's no trouble during redemption.
If you have any questions about this, please feel free to reply here or, if you have any other issues, open up a ticket and we'll do what we can to help.
Given how other classic SEGA games have had a similar issue, the lack of being able to determine ownership is presumably due to Gunstar Heroes being implemented onto Steam as a DLC (for the "SEGA MegaDrive/Genesis Interactive Hub"), combined with the fact that Steam doesn't ever send out any ownership data for DLCs.
Theoretically, listing a giveaway like this under one of the other [base] games in the package should [unless there's some sort of odd configuration issue with the given game] allow for SG to correctly determine ownership. :)
Hello JanMan.
Thank you for offering this.
.
Please keep in mind that users may still enter to win, despite owning all or part of the package. Please check your winner's account before sending to make sure there's no trouble during redemption.
If you have any questions about this, please feel free to reply here or, if you have any other issues, open up a ticket and we'll do what we can to help.
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Thanks for the hint and your support. :)
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Given how other classic SEGA games have had a similar issue, the lack of being able to determine ownership is presumably due to Gunstar Heroes being implemented onto Steam as a DLC (for the "SEGA MegaDrive/Genesis Interactive Hub"), combined with the fact that Steam doesn't ever send out any ownership data for DLCs.
Theoretically, listing a giveaway like this under one of the other [base] games in the package should [unless there's some sort of odd configuration issue with the given game] allow for SG to correctly determine ownership. :)
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I own the 3 games and the ga still lets me participate. Be sure to check the winner. good luck everyone :)
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Thanks for the opportunity, hope to win those games. ;)
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This comment was deleted 5 years ago.
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