Hi, sorry to bother you but I'm having some trouble regarding support. Could you help me perhaps?
I've posted a ticket almost 3 months ago, but it still hasn't been solved.
What's the average waiting period? I mean, am I being too hasty?
I'm asking because all my other tickets have been resolved within hours, and it struck me as odd.
Thanks for all your hard work and sorry for being obnoxious :)