thank you for the chance :-)

Hello Zorskan.

Since you admittedly ["I honestly don't know if it's like that I'm supposed to ask."] are not aware of how to handle you're issue and therefore opened a ticket in the wrong category, please take a moment to familiarize yourself with our FAQ and Guidelines. Pay special attention to what explains your exact issue that says:

The winner has redeemed my gift, but not marked it "Received". How do I proceed?

If your gift has been activated or redeemed by the winner, and they have not left feedback after one week, please create a support ticket to request received feedback. A support member will review your ticket, and if the gift is activated on the winner's Steam account, they will update the feedback to "Received".

Please read all of the two pages. Besides answers like the one above you'll find answers to basically everything users might face on Steamgifts - along with the site's rules.

Have a nice day.