https://www.steamgifts.com/support/ticket/4t5JQ/xxxka
I don't know of any other way to escalate a ticket handled by a suspected corrupt Senior Mod than bringing it to your attention directly
Otherwise, they could easily handle the ticket themselves and close it.
Have a pleasant day/evening and again sorry to contact you in such a way.
You were suspended because you went into another user's thread, to tell them they should close it:
There are already several groups doing exactly this. / Maybe you should join them and follow their rules if you qualify.
That's what your communication was about. It's the community who decide which threads stay alive, and which get buried. If users are interested in topic / group idea / event idea etc., they will reply in thread, keeping it alive. As long as the thread doesn't break rules from the User Content part of the guideline (ref links, war threads, hate speech, etc.), no one should go and suggest / say / demand it should be closed. If there are already multiple similar threads, and people are not interested - it will be dropped from the top of the board. And if the creator tries to keep the thread artificially on top, by being the only one who replies to their own thread - we issue warning and then suspension.
It looks like you had some negative experience with them before. That's why, in their reply, they asked you to not communicate. And then you again said they should either accept you will post negative things in their thread (saying the thread should be closed because a similar group is already available is not positive), or not post at all:
This is a public site and this is a public discussion. If you want a private discussion, then create a private one.
There never would be a problem, if you (knowing there is a bad atmosphere between you two) would not go to their thread, and ask it to be closed, and user should join other groups instead. If you want to avoid such situations in the future - ignore threads, and don't move disagreements from other places / closed threads into unrelated discussions. We now have an option to hide threads, so it would never be visible to you again.
As for Eiion comment - I made similar comments in many places around SG, when creators were asking for winner's rights to be changed to make it easier for creators. We see in support cases, where creators don't want to deliver game because ratio, region, spoken language, avatar etc. And look for a way to bend the system their way. "Creator good, winner bad" is the sentiment you based your idea on - winner should claim their win immediately, otherwise they can't enter GAs, because creators should not wait up to 7 days to get their CV. Pointing that it's sometimes "creator is an asshole, and winner is victim" is not a personal attack. https://www.steamgifts.com/discussion/8lAqd/changes-for-unresponsive-winners#oPNlkTw
As for Delta comments - I did bring up other points, but in general I agree with their situation judgement. Don't go into threads of people you have quarrel with. You can still discuss of course (say someone would believe pink is a better color than blue, but you have arguments why blue is better), as long as the discussion is not off-topic or ad persona. But being personal with "close thread" "you were banned on discord" etc. will never give you positive responses, when you could ignore the thread in the first place.
It is not a matter of "right to free speech" or "I can go and comment in all public threads" (all threads on SG are public). But a way SG has always been self-regulating itself. Based on its quite basic forum structure (long ago we didn't even have categories, just a long list of threads that are bumped based on community engagement), and lack of ability to block users communicating with each other in the forum, other than ignoring someone.
Also even if a ticket is closed - it never disappears from the system. Nor can it's content be adjusted by support. So if you feel like my judgement of the situation is incorrect - you can make a User Report ticket. As long as you don't delete ticket content yourself, then site admin can always see all the ticket that were made on me.
Why did the user NOT get a 2-day suspension as she was bad mouthing me first while I got 2 suspensions back to back?
Let's assume your pov is correct and I started things, why did she continue to engage twice but NOT get any suspension?
My contribution to that topic was far more from those two comments and
"Agreed. Playing games is supposed to be enjoyable, not a race.
Another point is that HLTB is not entirely accurate. More often than not the listed time there feels as if it were achieved by someone who had a guide showing them where to find all the collectibles, how to defeat different bosses, etc. Not a comparable experience to players who avoid guides." https://www.steamgifts.com/discussion/lUrJD/playing-events#6GPQD8g
When another user tried to stir things up, I didn't respond to his flame. He's a friend of that user on Steam and chats all the time on Discord with them and here he was acting as if he's a stranger, referring to her as OP, not so and so or my friend. https://www.steamgifts.com/discussion/lUrJD/playing-events#1QP4VfZ
My reply? "Untrue but to each their own."
My point here is if I were on a war path, I would've pointed out that they're friends and he's just whiteknighting but I did not.
As for your mod team:
The inappropriate, disrespectful and outright unprofessional way DeltaBladeX responded to me at least twice is unacceptable.
(a) He went outside of SG to my Steam profile, copied my quote from there then used it in his response as a mod on my GA.
Maybe focusing on SG instead of spending time outside it stalking a user's profile would benefit everyone, don't you agree?
(b) He sarcastically threatened me with more suspension.
(c) He replied within an hour or so later saying "Yes I will be condescending" after I said to him "I'd appreciate it if you don't be condescending." https://www.steamgifts.com/giveaway/3UbRk/age-of-wonders-iii#WXztc47
Maybe a mod being petty, unprofessional and rude with users should have a 2-day suspension as well. What do you think about this?
Eiion said something then basically ran off. https://www.steamgifts.com/discussion/8lAqd/changes-for-unresponsive-winners/search?page=3#ZzSDXXR
If someone would like to contradict then they should back it up with evidence, especially if they have a mod tag and sort of show it off, and start being heavily active around the discussions only after getting said tag.
Their word isn't the truth just because they have a mod tag next to it.
His borderline rude dismissal (using words such as nonsense) was refuted succinctly and he was politely asked to clarify or respond but none so far. How would you like it to be treated the same way? If it were a user, I'd deal with it normally.
But since he has a SeniorMod tag next to his name, maybe he should be held to a basic professional and courteous standard.
Using the slang expression "this good - that bad" is often used sarcastically to belittle the person it is addressed to. Maybe the mod should find a more respectful way to express his idea instead of that. He managed to be respectful before with other users but I wonder why he wasn't here? Or is it poor mastery of English connotations? Either way, it's on him.
Also he just handed me 2 suspensions back to back and now he's replying to my comments dismissively. It feels as if he has a chip on his shoulder and is dogging me around the site.
Maybe the difference between you and him is that your manner of speaking to others is respectful, unlike his, dismissive and holier-than-thou attitude. In reality, he's far from it. Oh and you actually respond to others while he doesn't. Arrogance is never a good trait to have in a position of enforcing rules.
There's a long history (years and years even before I joined SG) of mods on your team playing favorites, especially when handling discussion-related tickets, and this one with points one and two is a screaming example of such. Someone calling another garbage and getting nothing for a year, neither does his friend who called me so and so, while others get 9 days for two comments that related what actually happened accurately and that's AFTER someone was basically aggressively stirring up history and slandering me.
I do not envy your position but honestly? Some of your mods need some public relations training. They are confrontational, petty and arrogant to say the least.
I'll carefully consider what you mentioned about raising more tickets. Maybe being loud and insisting on bad-doers be punished is the way to go.
Why did the user NOT get a 2-day suspension as she was bad mouthing me first while I got 2 suspensions back to back?
Let's assume your pov is correct and I started things, why did she continue to engage twice but NOT get any suspension?
Because you're the one bringing negativity to the thread. OP first response was neutral. Asked you to avoid their threads. Only when you doubled down, they went confrontative. If someone is negative to you in real life, and you tell them "get lost you punk" no one will put blame on you. Focus, and blame, will always be on the person who started. When alternative is to simply ignore.
Why did I get suspended within the same week while other users on the site who have been reported since a whole year ago got nothing?
Because we had few thousand user reports in the queue. Now it's less than 1k. Plus, with new moderators added last year, there are more eyes that can spot issues and suspend / forward it to higher mods. So there will be less delay between infraction - spotted - suspension.
My point here is if I were on a war path, I would've pointed out that they're friends and he's just whiteknighting but I did not.
The point is: you should not go to this thread at all, with how you started the conversation. If you start from bring negativity to a place, and then try to have normal discussion - people will not treat you as a neutral party. Things exist in context. Your later messages are read through the lens of how you started.
I would appreciate if person like you haven't actually even talked to me.
"A person like you"?
Let me put that in a sentence to make you understand how it feels "Id appreciate it if a person like you MSKOTOR actually reads what happened without being biased." Does that sound positive or nice to you?!
She also added some BS that makes no sense:
I agreed to reroll you still haven't won anyway.
Reroll what?! Agreed to whose request?!
She could have ignored me and moved on with replying to others.
That's what Eiion mentioned in his support suspension to ME!
While ignoring that she did it.
The double standards are unreal!
She could've said NOTHING at all; the same thing you're requesting of me.
But nope, SHE initiated the negativity you're accusing me of.
I see your mind is already set, so there's no point trying to point out the obvious any further.
Your take on the situation is 100% double-standards.
Why did you ignore everything I said about your mods???
I'd appreciate a response about that.
Since opening a ticket as you suggested (a ticket about DeltaBlladeX's inappropriate behavior and coming into my finished, old GA in response to a support ticket and being petty) lead it to be closed by another mod who is friends with Eiion.
Thank you
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Thank you for the giveaway! :)
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Thanks!
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thank you.
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Thanks Bud.
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thanks for doing this giveaway :)
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Thanks!
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Thanks for the GA!
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Cheers dude
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Hello MSKOTOR,
https://www.steamgifts.com/support/ticket/4t5JQ/xxxka
I don't know of any other way to escalate a ticket handled by a suspected corrupt Senior Mod than bringing it to your attention directly
Otherwise, they could easily handle the ticket themselves and close it.
Have a pleasant day/evening and again sorry to contact you in such a way.
P.S. I didn't contest anything before and let it go but he seems to be on a power trip and following me around.
Answering me in discussion forums in a condescending way.
Example: https://www.steamgifts.com/discussion/8lAqd/changes-for-unresponsive-winners/search?page=3#0XNex5u
Update: A different mod replied to me in my GA and wasn't very nice about it.
https://www.steamgifts.com/giveaway/3UbRk/age-of-wonders-iii#zJcmJQj
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Hi,
You were suspended because you went into another user's thread, to tell them they should close it:
That's what your communication was about. It's the community who decide which threads stay alive, and which get buried. If users are interested in topic / group idea / event idea etc., they will reply in thread, keeping it alive. As long as the thread doesn't break rules from the User Content part of the guideline (ref links, war threads, hate speech, etc.), no one should go and suggest / say / demand it should be closed. If there are already multiple similar threads, and people are not interested - it will be dropped from the top of the board. And if the creator tries to keep the thread artificially on top, by being the only one who replies to their own thread - we issue warning and then suspension.
It looks like you had some negative experience with them before. That's why, in their reply, they asked you to not communicate. And then you again said they should either accept you will post negative things in their thread (saying the thread should be closed because a similar group is already available is not positive), or not post at all:
There are no private discussions on SG. That's why users ignore the threads of people they don't see eye to eye. Not go into other's discussions, to continue disagreements from other places. Like you already did before:
https://www.steamgifts.com/discussion/S4e2c/free-epic-games-store-list-of-all-weekly-free-games-every-thursday-at-11-am-et#SKoznc5
There never would be a problem, if you (knowing there is a bad atmosphere between you two) would not go to their thread, and ask it to be closed, and user should join other groups instead. If you want to avoid such situations in the future - ignore threads, and don't move disagreements from other places / closed threads into unrelated discussions. We now have an option to hide threads, so it would never be visible to you again.
As for Eiion comment - I made similar comments in many places around SG, when creators were asking for winner's rights to be changed to make it easier for creators. We see in support cases, where creators don't want to deliver game because ratio, region, spoken language, avatar etc. And look for a way to bend the system their way. "Creator good, winner bad" is the sentiment you based your idea on - winner should claim their win immediately, otherwise they can't enter GAs, because creators should not wait up to 7 days to get their CV. Pointing that it's sometimes "creator is an asshole, and winner is victim" is not a personal attack.
https://www.steamgifts.com/discussion/8lAqd/changes-for-unresponsive-winners#oPNlkTw
As for Delta comments - I did bring up other points, but in general I agree with their situation judgement. Don't go into threads of people you have quarrel with. You can still discuss of course (say someone would believe pink is a better color than blue, but you have arguments why blue is better), as long as the discussion is not off-topic or ad persona. But being personal with "close thread" "you were banned on discord" etc. will never give you positive responses, when you could ignore the thread in the first place.
It is not a matter of "right to free speech" or "I can go and comment in all public threads" (all threads on SG are public). But a way SG has always been self-regulating itself. Based on its quite basic forum structure (long ago we didn't even have categories, just a long list of threads that are bumped based on community engagement), and lack of ability to block users communicating with each other in the forum, other than ignoring someone.
Also even if a ticket is closed - it never disappears from the system. Nor can it's content be adjusted by support. So if you feel like my judgement of the situation is incorrect - you can make a User Report ticket. As long as you don't delete ticket content yourself, then site admin can always see all the ticket that were made on me.
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Thanks for the reply.
A few quick things:
Why did the user NOT get a 2-day suspension as she was bad mouthing me first while I got 2 suspensions back to back?
Let's assume your pov is correct and I started things, why did she continue to engage twice but NOT get any suspension?
Why did I get suspended within the same week while other users on the site who have been reported since a whole year ago got nothing?
Details here for both points: https://www.steamgifts.com/giveaway/3UbRk/age-of-wonders-iii#WXztc47
My contribution to that topic was far more from those two comments and
"Agreed. Playing games is supposed to be enjoyable, not a race.
Another point is that HLTB is not entirely accurate. More often than not the listed time there feels as if it were achieved by someone who had a guide showing them where to find all the collectibles, how to defeat different bosses, etc. Not a comparable experience to players who avoid guides."
https://www.steamgifts.com/discussion/lUrJD/playing-events#6GPQD8g
When another user tried to stir things up, I didn't respond to his flame. He's a friend of that user on Steam and chats all the time on Discord with them and here he was acting as if he's a stranger, referring to her as OP, not so and so or my friend.
https://www.steamgifts.com/discussion/lUrJD/playing-events#1QP4VfZ
My reply? "Untrue but to each their own."
My point here is if I were on a war path, I would've pointed out that they're friends and he's just whiteknighting but I did not.
As for your mod team:
(a) He went outside of SG to my Steam profile, copied my quote from there then used it in his response as a mod on my GA.
Maybe focusing on SG instead of spending time outside it stalking a user's profile would benefit everyone, don't you agree?
(b) He sarcastically threatened me with more suspension.
(c) He replied within an hour or so later saying "Yes I will be condescending" after I said to him "I'd appreciate it if you don't be condescending." https://www.steamgifts.com/giveaway/3UbRk/age-of-wonders-iii#WXztc47
Maybe a mod being petty, unprofessional and rude with users should have a 2-day suspension as well. What do you think about this?
https://www.steamgifts.com/discussion/8lAqd/changes-for-unresponsive-winners/search?page=3#ZzSDXXR
If someone would like to contradict then they should back it up with evidence, especially if they have a mod tag and sort of show it off, and start being heavily active around the discussions only after getting said tag.
Their word isn't the truth just because they have a mod tag next to it.
His borderline rude dismissal (using words such as nonsense) was refuted succinctly and he was politely asked to clarify or respond but none so far. How would you like it to be treated the same way? If it were a user, I'd deal with it normally.
But since he has a SeniorMod tag next to his name, maybe he should be held to a basic professional and courteous standard.
Using the slang expression "this good - that bad" is often used sarcastically to belittle the person it is addressed to. Maybe the mod should find a more respectful way to express his idea instead of that. He managed to be respectful before with other users but I wonder why he wasn't here? Or is it poor mastery of English connotations? Either way, it's on him.
Also he just handed me 2 suspensions back to back and now he's replying to my comments dismissively. It feels as if he has a chip on his shoulder and is dogging me around the site.
Maybe the difference between you and him is that your manner of speaking to others is respectful, unlike his, dismissive and holier-than-thou attitude. In reality, he's far from it. Oh and you actually respond to others while he doesn't. Arrogance is never a good trait to have in a position of enforcing rules.
There's a long history (years and years even before I joined SG) of mods on your team playing favorites, especially when handling discussion-related tickets, and this one with points one and two is a screaming example of such. Someone calling another garbage and getting nothing for a year, neither does his friend who called me so and so, while others get 9 days for two comments that related what actually happened accurately and that's AFTER someone was basically aggressively stirring up history and slandering me.
I do not envy your position but honestly? Some of your mods need some public relations training. They are confrontational, petty and arrogant to say the least.
I'll carefully consider what you mentioned about raising more tickets. Maybe being loud and insisting on bad-doers be punished is the way to go.
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Because you're the one bringing negativity to the thread. OP first response was neutral. Asked you to avoid their threads. Only when you doubled down, they went confrontative. If someone is negative to you in real life, and you tell them "get lost you punk" no one will put blame on you. Focus, and blame, will always be on the person who started. When alternative is to simply ignore.
Because we had few thousand user reports in the queue. Now it's less than 1k. Plus, with new moderators added last year, there are more eyes that can spot issues and suspend / forward it to higher mods. So there will be less delay between infraction - spotted - suspension.
The point is: you should not go to this thread at all, with how you started the conversation. If you start from bring negativity to a place, and then try to have normal discussion - people will not treat you as a neutral party. Things exist in context. Your later messages are read through the lens of how you started.
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No, it was definitely not.
This is it:
"A person like you"?
Let me put that in a sentence to make you understand how it feels "Id appreciate it if a person like you MSKOTOR actually reads what happened without being biased." Does that sound positive or nice to you?!
She also added some BS that makes no sense:
Reroll what?! Agreed to whose request?!
She could have ignored me and moved on with replying to others.
That's what Eiion mentioned in his support suspension to ME!
While ignoring that she did it.
The double standards are unreal!
She could've said NOTHING at all; the same thing you're requesting of me.
But nope, SHE initiated the negativity you're accusing me of.
I see your mind is already set, so there's no point trying to point out the obvious any further.
Your take on the situation is 100% double-standards.
Why did you ignore everything I said about your mods???
I'd appreciate a response about that.
Since opening a ticket as you suggested (a ticket about DeltaBlladeX's inappropriate behavior and coming into my finished, old GA in response to a support ticket and being petty) lead it to be closed by another mod who is friends with Eiion.
So?
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