Oh shoot, I didn't realize I already had this DLC and steamgifts allowed me to enter. Could you please re-roll the winner? I'm sorry for the trouble, thank you so much for the giveaway!
Steamgifts didn't see that you own the DLC because the Steam API didn't report it. If a game's/DLC's information is not available in Steams API then there's no way to check for it.
There's other things to consider though: The sites rules require you to only enter giveaways for games that you don't own, yet. So you should have checked before entering. While I understand that hardly anyone does that and instead simply relies to the site's settings that are just meant to help with that (which has it's limitations as explained above), there are tools that make this a really easy task. For example the Steam Web Integration script.
It shows you a green checkmark besides every Steam Store link for titles that you already own and a red cross if you do not own a title, yet. That way one can directly see if something is already owned or not.
I can only recommend using SWI. Not only to make things easier for oneself in order to follow the rules but also to help avoid unnecessary tickets and thus trouble for yourself and the giveaway creator.
You should hide giveaways for the DLC so this doesn't happen again.
Oh shoot, I didn't realize I already had this DLC and steamgifts allowed me to enter. Could you please re-roll the winner? I'm sorry for the trouble, thank you so much for the giveaway!
Comment has been collapsed.
No problem, it happens.
I asked for the re-roll.
Comment has been collapsed.
Thanks! I appreciate it :)
Comment has been collapsed.
Steamgifts didn't see that you own the DLC because the Steam API didn't report it. If a game's/DLC's information is not available in Steams API then there's no way to check for it.
There's other things to consider though: The sites rules require you to only enter giveaways for games that you don't own, yet. So you should have checked before entering. While I understand that hardly anyone does that and instead simply relies to the site's settings that are just meant to help with that (which has it's limitations as explained above), there are tools that make this a really easy task. For example the Steam Web Integration script.
It shows you a green checkmark besides every Steam Store link for titles that you already own and a red cross if you do not own a title, yet. That way one can directly see if something is already owned or not.
I can only recommend using SWI. Not only to make things easier for oneself in order to follow the rules but also to help avoid unnecessary tickets and thus trouble for yourself and the giveaway creator.
You should hide giveaways for the DLC so this doesn't happen again.
Comment has been collapsed.
Thanks, I'll look into SWI and be more careful about entering giveaways in the future
Comment has been collapsed.
Great. Thanks!
Comment has been collapsed.