First thing i would say hello to all SG members!

I'm from Vietnam and i started using steam since 2012. At that time, Vietnam still merged with US market, and USD was our currency on steam.
Now, we are moved to SEA region along with: Thailand, Singapore, Malaysia, Philippines,... but we still have to buy games on US market with USD, and receive games with region locked?

If you dont get it, look at the other countries in SEA, all the prices are cheaper than US. So if Valve move Vietnam to SEA, at least give us the fine prices as we are low-lvl country compare to US, and treat us fair as other countries in SEA.
Or else, if not, just remove the region locked as we pay as much as US pay for games on Steam.

This is UNFAIR.

8 years ago

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U can submit ticket to steam support that will be better

8 years ago
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I dont think it would help since this is not some technical issues

8 years ago
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If there's one thing I've learned from dealing with Steam support it's this: Don't even bother.

They're hands down the worst support I've ever dealt with in my four decades of roaming this planet.

8 years ago
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and yet people praise "GabeN' and Steam like it's the second coming of Christ

8 years ago
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They're the ones who haven't had to deal with support... yet.

8 years ago
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+1 agree with the laziness.
Also u get copy paste lines in answer xD

8 years ago
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once i sent a ticket. they gave me a copy pasted reply but their answer was about somthing completely different. i doubt they even read it.. i waited 2 weeks for that.. then i neverminded >:

8 years ago
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Honestly, with the average videogame user being their base of customer. I do not blame them how they handle support.

7 years ago
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And get a reply 4 years later

8 years ago
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so Half Life 3 will be released 4 year from now?

8 years ago
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Support tickets won't help, try creating a petition or something.

8 years ago
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Im thinking about petition, and i thought i would talk here first, to see how many people has the same prob with me.
Someone has posted it on reddit:
https://www.reddit.com/r/Steam/comments/3pw3vk/psa_vietnam_is_now_part_of_sea_region_psa/

8 years ago
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8 years ago
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Glad to know im not the only one in the world in this sucking train, tks and hope we find our station soon.

8 years ago
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+1 I live in Venezuela where beign a gamer is already difficult and Valve doesn't help too much why not USD equivalent to prices of Mexico and Brazil? Seems this problem is for every region.

8 years ago
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8 years ago
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Hello, where r you from?
I guess US has "special policies" with some countries, and still claim the human rights, freedom, blah blah

8 years ago
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8 years ago
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That sucks, Can you buy things on Nuuvem at least?

7 years ago
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7 years ago
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That's ridiculous. And here I want to move to Colombia!

At least you have pretty much the prettiest women. :)

7 years ago
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Move :D

8 years ago
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I dont think that's the solution, but an option, haha, i do not claim for myself only, you know.

8 years ago
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Valve just don't give fu ,they are greedy bastards ;)

8 years ago
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Try to support other platforms even if you sacrifice the so called convenience that Steam brings.
GOG is a good option with some sacrifices, and I don't know how is their pricing there at Vietnam.
Cheers.

8 years ago
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True, i spent alot on steam, and so far steam is the best platform right now.
I also check the other markets, but the prices are not cheaper compare to steam crazy sale.
And sometime, we have issue with payment on other plaforms.

8 years ago
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GOG also got sales. I can't speak for other regions but some prices were better on GOG during last sale than now on steam (although their library is smaller - but you buy drm-free versions there).

7 years ago
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Vietnamese here
Glad that I met you (another Vietnamese) here on steamgifts !^^

8 years ago
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Nice to meet you, VN is growing and we have large community on steam now. I supprise that Valve even has not notice yet.

8 years ago
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same here :) but you can always check https://www.steamladder.com/ladder/xp/vn to find others

8 years ago
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wow with this ladder, I'm number 7
https://www.steamladder.com/ladder/games/vn

8 years ago
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Amazing @@

8 years ago
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First time I saw fellows VNese on SG. You guys must be quite inactive in the forum.

8 years ago
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You guys from VN ?
You must know #S :D


btw sorry for necro :v
How's the situation now

7 years ago
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i asked twice why my country is region-locked to SA while i pay US prices, the reply was always a useless automated message.

i'm now wondering if i should send a request to have my account locked to US, since i pay ROW prices...


oh look, i found them:

original ticket

hi,
I have noticed in the past months that all games that i try to buy with my account are region locked to south america, more specifically to:

Argentina, Bolivia, Brazil, Bahamas, Belize, Chile, Colombia, Costa Rica, Ecuador, Guatemala, Guyana, Honduras, Mexico, Nicaragua, Panama, Peru, Paraguay, Suriname, El Salvador, Uruguay and Venezuela.

I understand the reason to restrict games regionally, but why am I limited to gift these games to people from south america if I'm still paying USA prices for everything?
I know that Brazil and Mexico have lower prices, and region-locking them makes sense as locking Russia-CIS customers.

My question is:
Why is Uruguay using USA prices and being region-locked?
Is this based on my country laws, Steam ToS or game developers?
Is there anything that can be done to either remove the region-locking or start applying lower prices to the games I can buy?

first reply from valve (Feb 15 2015)

Hello M,

Thank you for contacting Steam Support.

Please follow the link below for information:

Title: Region Restrictions on Steam
Link: http://support.steampowered.com/kb_article.php?ref=1266-QFZC-2141

If you have any further questions, please let us know.

my reply

Thanks for the heads-up, but that doesn't really answer any of my questions.

- Why is Uruguay using USA prices and being region-locked?
- Is this based on my country laws, Steam ToS or game developers?
- Is there anything that can be done to either remove the region-locking or start applying lower prices to the games I can buy?

Thanks in advance. 

second reply from valve (Feb 19 2015)

Hello M,

The information on the Steam Storefront is the only available information at this time.

Please refer to the Steam News section for the latest news and updates on upcoming Steam titles and content.

Steam News
http://store.steampowered.com/news/

Thank you for your interest. 

frustrating, isn't it?

8 years ago*
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steam support...wow

8 years ago
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Support from a most growing company, amazing

8 years ago
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Wow, I've heard about Steam support being bad (never used it myself), but that is just offensive.

8 years ago
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Steam support has gotten a lot better lately, it might be worth it to try again.

8 years ago
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i think i'm gonna copy/paste that ticket :3

8 years ago
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if you are paying US prices, why not ask someone whom you trust to buy you stuff from the US store?
i know, you shouldn't have to, but what else you gonna do? ;)

8 years ago
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i have been offered that but from canada, which has lower prices. but i don't like bothering people.

8 years ago
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well, prices here are the same as the US.and i'm ROW... so feel free to bother me

8 years ago
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This is why should kids stop glorifying Valve and Gaben. Valve works at the prefessionality level of a startup firm...

8 years ago
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My best advice for you is to trade with other SEA steam users who pay much cheaper prices (Thailand is one example) compared to Vietnam.

8 years ago
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Happy Birthday

8 years ago
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^ This. Malaysia is another example.

8 years ago
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8 years ago
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Thank you, im looking for other SEA users here. That's the best we can do for now.

8 years ago
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at least you can trade with SEA users. that's a big discount. cherish it.

8 years ago
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Yeah, at this rate it's probably better to buy keys (TF2, CS:GO, etc) and trade for games from other SEA users. If you know a few you can trust, you can pass them the keys and get them sell it (real quick in the market) and buy you the game you want. The key here (no pun intended) is finding someone you can trust.

Most SEA other than VIetnam get good prices, especially Malaysia. Yay.

8 years ago
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happy caky

8 years ago
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Steam is great, until you need something or there is a problem and then their support is pretty awful. Not the solution you probably want, but I'd suggest buying keys on other sites such as Green Man Gaming, Humble Store, etc if you want to give them away.

Off topic, but I was in Vietnam recently and loved it. It was by far the best part of my trip to SEA, looking forward to going back.

8 years ago
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Glad to hear that. Vietnam has many things to explore, if you like advanture and travelling, you can spend alot of time in Vietnam.

8 years ago
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Wow I thought if the country is given a region lock, the currency would be used but guess i was wrong. I agree that it is not fair at all and steam should do something about it.

8 years ago
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Not only Vietnam, South Amercica also got the same prob.

8 years ago
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time to dig tunnels again.

my country is exactly the same, i pay ROW prices for South-American restricted games, so i just buy games on steam during sales, any other time i buy then on Nuuvem.

8 years ago
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We really should do something...

8 years ago
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View attached image.
8 years ago
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the only thing we can do is wait for the day that our currencies get added on steam

View attached image.
8 years ago
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maybe 10 years later or never

8 years ago
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yep argentina is the same...

8 years ago
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I pray for Vietnam to get their own currency on steam and get the lowest price in entire SEA.
So I can get games with the lowest price. :D

8 years ago
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Notice the currency value, and stop complaining the nonsense !

8 years ago
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I dont get it, what r u talking about?

8 years ago
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You know, the economic of the third world countries in general, or Vietnam in specific is not a stable, that's why the currency of Vietnam aka VND is always significantly different to the USD. It's about the economic !

8 years ago
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Hope the price will adjusted soon... Usd is too strong for sea...
When Vietnam get region locked..? It is recently..?

8 years ago
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I guess it was applied about 3-4 months ago...
Here is their plan to apply new currency on region like South America, Asia, except Vietnam, but it's still not happened:
http://puu.sh/kVDQO/471363880a.png

8 years ago
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Don't buy games directly through the Steam Store and as an temporary & alternative way you should find traders that selling SEA region restricted games.

It's not the solution for your problem but at least it's better than paying in US Dollar while you will receive region restricted Gifts !

8 years ago*
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:))

8 years ago
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Bomb them

8 years ago
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for some reason i believe ur currency will come and will much more cheaper than the others SEA countries

8 years ago
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Well, let's hope it will happen :)

8 years ago
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Similar problem for me being in Belarus (CIS region, neighboring Russia) Valve produses their price level recommendations to publishers based on monitoring retail game prices in a given country/region. In my Belarus most people have income 2-3 times lower than our russian neighbors and most people use pirated software (games either) as nobody really cares! So those few who decided continue lisensed are either from <5 % rich people buying from local enormously taxed retailers (at nearly US/EU prices) or getting their software through neighboring Russia (which isn't counted by valve's methods completely). As a result we are to pay 1.5 - 2 times more than russians for most items on Steam store!
Must notice that you mix two issues you shouldn't : wallet currency and price level. In my situation having steam vallet in $ is a great benefit as government robs our people through local currency devaluation on a regular basis. Prices policy on other hand should be adjusted if one wants for our people switch from piracy.
You definitely shouldn't adress support. The productive way is to create a petition and accumulate a significant amount of locals supporting it. They like money, but money should be worth an effort (

8 years ago
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I get your point. Our community only start growing since dota 2 - a free game of Valve was born. I think they begin to notice Vietnam as they're translating dota 2 into Vietnamese.
About "the goverment robs through local currency", i think you're talking about taxes?
I dont know about your goverment policies, but right now in my country, i paid for games on steam (USD currency) or games on other platforms (like G2A.com with VND currency), i do not have to paid for taxes. Even if i do have, i prefer to paid taxes than 2 times prices we're now dealing with.
I guess we have to wait then.

8 years ago
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"About "the goverment robs through local currency", i think you're talking about taxes?"
No. Not taxes. Devaluation. This is you work, get paid, pay taxes, spend and save. Then one day you get up and see you savings and income in local currency now worth 1.3 - 1.5 times smaller.

8 years ago
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Cái đó cũng hơi khó thím à. chắc vn ít vẫn còn ít người mua game trực tiếp trên store nên steam nó chưa để mắt tới :(

8 years ago
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8 years ago
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Hello, my fellow Vietnamese!! I recently moved back to Vietnam, so I'm in the same boat as you. I can think of one thing but I'm not sure if it's the best solution. Maybe we could try G2A.com? You can buy global keys for cheaper. Ofc there is a high risk there, but it's an option. Let me know what you think! Cheers!

7 years ago
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The change of the gifting system means you can't get gifts from other people in SEA, but there's an exception when buying 4 packs or 2 packs since the extra one is added to the purchaser's inventory, so you could try to buy like that. Only thing is that the person buying gets a copy of the game, so they can't do it if they already own it, or don;t want it.
But if you had a friend in a cheaper SEA country you could try that.
G2A and other resellers can be cheaper, but there's always humble bundle and other sites, so you shouldn't be wanting for games too much.

7 years ago
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Valve still treat VN as VN region with USA price ?

7 years ago
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bh VN phải có một ông lớn bảo kê thì mới được trợ giá cơ, nhưng mấy bố VNG VTC chỉ thích hút máu trẻ con thoi

7 years ago
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All hail #S

7 years ago
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Well, your country (or the southern half) DID help get Nixon elected.
http://www.smithsonianmag.com/smart-news/notes-indicate-nixon-interfered-1968-peace-talks-180961627/
Note: Just kidding around. I'm glad you're here and on Steam! Though Nixon WAS an awful President.

7 years ago
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