Trying to contact support, but no reply

there are others all asking support so dont expect to get a reply until the planets are aligned.

Wait.

1) Be patient

2) Don't open multiple tickets about an issue

Random question here - I'm sure your ticket is important, and of course to you it's the most important thing any support people could hope to see today, but why would it be more important than all the (hundreds? thousands?) of other tickets ahead of it in the queue? Why not take a number and wait your turn? :)

p.s. You're not "forced" to try this. I'm sure most of us have had the fun of working retail, and know the joy of the customer who knows his time is more valuable than everyone else's, and can't understand why he should have to wait for the poor peasants who got there before he did. :) Good luck! :)

Get back in line dude, come on, not cool.

I have received a response on both of my tickets and even reopened one and received a response in less than a day.

My ticket:
Other - Created by jbondguy007 1 month ago
Just be patient like I am. :)

get donation button. say 5000 people donate 1-5 dollars a month. PAY hosting and PAY SOMEONE to do support. u can not get lemons out of potatoes.. or the alternative, leave how is and wait a few weeks / month or 3

I've gotten my tickets responded to in around 3 weeks so just wait. It's not that they're ignoring you. It's that there's just a LOT of work for them to do.

If your problem is needing to pick a new winner you can find the process for that here. As it says on that page, those requests are handled by the push of a button by support staff which allows them to be handled quickly. If it is something else waiting is the only real option. Support staff are doing their best to clear the backlog of tickets so don't feel like you're being ignored.