lol people making up assumptions like crazy... there's already an official reply, no need to jump on the i-hate-ea-i'm-cool-look-at-me bandwagon.
https://www.reddit.com/r/gaming/comments/96e9j5/ea_deleted_my_origin_account_and_ea_help_is/e3zxqy6/
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I've been following this story almost since the beginning. It's truly terrifying how meaningless you are in confrontation with a corporate. They can pretty much delete your 'own' several-thousand dollar library and flip you off with a grin on their faces :/
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Copypasta:
Update 7: I have got a response from EA just minutes ago and they are working on something although what they are offering is not what I want. All I want is my games that I paid for (I have valid bank transaction IDs) and my soldier name i.e. "FlyingOfficer". I will update once they confirm me on this. So far on a higher level they have told me that "We cannot assure anything at this moment".
Update6: I am continuously trying to reach EA using various channels but I am getting no response. They have made me create a new ID and assured to provide me everything back but I still haven't got all of my games (including Battlefield 5 Pre-Order) and my soldier name i.e. FlyingOfficer.
Update5: Sarah from EA has told me that they weren't able to locate my account so far and has asked me to create a new Origin account so that they can provide me one of the Battlefield games, not sure about other games and my gaming history. so far the response from EA has been very cold, like one mail in 2-3 hours with lame and repeated questions. I have already provided everything 24 hours back.
Update4: EA asked me the last 4 digits of my credit card, which i provided hours back but now they have asked me last 6 digits as they are still not able to get my details. I have less hopes.
Update3: EA has asked me to sit tight, they will consider my case now and they have asked me to wait. Thanks to the pressure that people on Reddit have built on them. Had you guys not supported they wouldn't have even considered. I wish they get me this account back. I have already tweeted to @Battlefield and @DICE r/https://twitter.com/samar_INA/status/1028218856605536257
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Thank God he's famous guy and could expect something good from EA now
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Copypasta:
Update 8: Sarah from EA has helped me in getting my soldier ID back (FlyingOfficer) and added most of all the games (Except for Battlefield V Pre-Order) into my new account. She has also provided me 12 months of free Origin Premier membership ( I didn't ask for this). Although my stats history is gone I am quite satisfied that I got my soldier ID back. Waiting for them to restore my Battlefield V Pre-Order.
https://i.redd.it/764limsw8pf11.jpg
Update 9: Battlefield 5 Pre-Order has been restored into my Origin Account.
Update 10: My Battlefield 1 Stats have been restored.
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Interesting case on Reddit: https://www.reddit.com/r/gaming/comments/96e9j5/ea_deleted_my_origin_account_and_ea_help_is/
Indian veteran of all Battlefield games couldn't login to his Origin account. Account seemingly disappeared. EA support (email and telephone) says there never was such account. The user has all transaction proofs, credit card billings etc. He had all versions of Battlefield (including BF5 preorder), Fifa 18 and many other AAA games there.
EA claims they have no records of these purchases. There is nothing they can do. They even deleted all his support tickets, it's like he never contacted them.
Fun fact: the account can still be found in Battlelog and Origin search.
What are your thoughts on all this?
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