Help, idk what to do

Document the request with screenshots and if after seven days no contact was possible, request a reroll.

PS: Declining the request or just ignoring?

The giveaways ended only 30 minutes ago, it's possible they haven't even seen the win yet, have patience.

I'm wondering what you're going to do if you find out that you can't send them the gift due to regional price differences. :P