Same, This happens to me too, I dunno how to fix it.
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It's because THQ no longer exists and the servers have been copied to Deep Silver. A lot of people had problems with it. I myself am one of them and got it sorted via Twitter. I just tweeted one of the Tweeters directly and they got it sorted for me.
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Happened to me some days ago. Don't waste time posting on forums, send a ticket to deep silver support, they helped me really quick. You need to tell them to restart your password manually, because the restart thing on their web is broken atm.
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I would post this on the official forum but I can't:
I can not log in to my SR3 account because I forgot my password. As I klicked on the "forgot password" button on the saintsrow homepage and entered my acc name, I didn't get an email.
I also tried it at the THQ page because it's an THQ ID but there it sais, that such an account wouldn't exist..
This is weird.
Can anyone please help me?(:
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