What should I do if the winner of my giveaway has not redeemed their key or gift, and I'm unable to get into contact with them?
If you sent the winner a key or gift link through our site over one week ago, then you can create a support ticket to request a new winner. Select "Unresponsive Winner" as the reason for the request.
If you did not use our site to send the gift, then when creating the ticket we ask you to show you made an adequate attempt to send the gift to the winner over one week ago. This needs to be screenshots for one of the following:
- A key or gift link sent to the winner's email address or by Steam chat (censor the key or gift link in the screenshot).
- An email or Steam chat attempting to move forward with the gifting process (e.g. "Congratulations on winning my giveaway, where would you prefer I send the key?").
- A pending Steam gift purchase or trade offer sent to the winner.
- A pending Steam friend request, along with either an email or comment on SteamGifts to explain the pending request to the winner (e.g. "I sent you a Steam friend request, please accept so I can send the gift through Steam"). If you choose to write a comment on SteamGifts, include a link to the comment instead of a screenshot. The comment needs to be a reply to one of the winner's comments in your giveaway or a comment in one of the winner's own giveaways to trigger a notification for them.
When providing screenshots, include timestamps when possible, as we will use these dates to determine when the conditions were met. If no timestamps are provided, we'll wait one week from receiving the screenshots to approve the request. When sending us a screenshot of an email, the date of the email and the recipient's email address needs to be visible.
Comment has been collapsed.
Gustavoo, you were informed of the FAQ in your last topic a few hours ago. Suggest you try reading it!
Odds are the next topic will probably be about the blacklist or why they are still Lvl 0.
Comment has been collapsed.
Send the key but the winner not check. How long time waiting 24 Hours.
Comment has been collapsed.