Hello guys I have some issues with the Steam app, so this is how it all started:

  • It all happened yesterday at 8AM, I turned on Steam as I always do, and then I wanted to try The Stanley Parable, when I just started to install that game, it just turns off, it doesn't said ''crashed'' or something like that, now I tried to reinstall Steam, and then same, then I (I really don't know how I got this idea in my head) deleted the whole Steam Library in disk D, and I tried to install again but something else, still same thing...Steam like on browser or on phone goes okay, but the app nope. So guys please help me, I really need help how to fix this! Thanks for all who wants to help.
    EDIT ! ! !
  • After several days, or weeks... nevermind, I found some problem which causes Steam crashes, it's some LavasoftTCPService.dll file, when I tried to remove it I mean delete it, it says utorrent is opened, then i turned off just for this time and then opera, then i turned off opera... and it always asks, there is never ending in that part! Now, how can I delete that file??
    EDIT 2
  • Fixed problem, special thanks to BrandeX :D
5 years ago*

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Uninstall and manually delete all steam related files

5 years ago
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I did that too, then I downloaded Steam again, and well everything not installed of course, but when I tried to install again... same.
You got more options??

5 years ago
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5 years ago
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Tell me step by step how

5 years ago
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5 years ago
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You are exaggerating the scope of the possible issues a bit.

fix system files and MFT

Defraggers don't usually do that

frag can freeze games, slow a PC down to a crawl, take an hour(s) to load Win10

Yes but only after long excessive usage on a very full disc

prevent downloading when there should be enough space

No, fragmentation cannot cause that.

the one built into Windows is a demo

It works well since win 7 for it's main purpose of keeping up reading speeds at a proper level. It does not do advanced repositioning of files to minimise further fragmentation but that is an extra that most don't need.

5 years ago
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5 years ago*
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Now I don't know what's good here...u confused me guys!

5 years ago
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5 years ago
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pointless detraction, but thank you for acknowledging the superiority of the 2 defraggers I suggested and use

Those 2 defraggers don't do that either. What they do is defragging system files and MFT, they don't fix anything,

defragging stopped sudden framedrops in Frostpunk and apps freezing on my 1TB, with 250Gb used, two days ago

If defragging fixed apps freezing then the problem is your HD is dying and the defrag just moved stuff from damaged sectors (not completely bad, but damaged enough so the HDD need to retry several times to be able to read) to working ones.

downloads fail in the last moment of finishing if insufficient contiguous freespace, the error message states it
I fixed a PC last week that got this problem from 6mos of Win10 updates, it also had all the other problems I mentioned
all it needed was a proper full defrag. only half the drive capacity was used btw, and it looked like the files exploded

Can you show the actual error message? I don't know of any file system (even good old FAT32) that has such limitation. Are you sure the error was referring to HDD and not RAM (this can happen with RAM, since memory allocations must be contiguous there)?

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5 years ago
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"fix system files" means what it means. Use proper language if you want people to understand you.

It's not nitpicking, you're trying to help someone with bad info, missguiding him. HDD fragmentation doesn't provoke the problems you're describing. It has an IO performance impact, but not nearly as severe as you describe, specially in modern file systems. Starting with Windows 7, there's already a weekly schedulled defrag by default, and yes the Windows built-in defragger (starting with Windows 7, the ones in older versions were crap) is good enough for any normal user. I don't know where did you get the idea that it only defrags prefetch files, but that's not true at all.

You say defragging fixed the problems you describe? Well, that's probably because all defrag tools out there do a filesystem check before doing the defrag (chkdsk /f or maybe a built-in tool), and that's what actually fixed your stuff.

5 years ago
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5 years ago*
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outdated is not the same as bad or misguiding

But your info wasn't outdated: it was never true. No version of defrag does what you said. In any case, outdated info is as bad as invalid info. Both are incorrect today

you've just never encountered such and I have multiple times
I've never said it's the only cause or the only remedy, just that it "can", "may" and "might", and when questioned I gave examples

The problem is not really that you suggested a defrag (it's really not a bad thing to do), but you suggested to buy some unneeded commercial software and mentioned certain malfunctions as caused by disk fragmentation when it can't cause those and in no circumstance data needs to be contiguous in the filesystem (there's not even any kind of Windows API call to request contiguous disk space, ans this is why I still think you misunderstood that error message).

A fragmented filesystem can't provoke issues other that degraded performance. Anything else is some corruption in the filesystem (and modern filesystems, including NTFS, have a lot of redundancy so a simple tool like chkdsk can fix those issues easily). So defraging can fix those problems? yes and no: the defrag itself doesn't, but since it is usual to perform a filesystem check prior to the defrag, that will fix those issues. But you can just do the check alone and not wasting time with an unneeded defrag.

modern? NTFS was released in 1993 Win3.1NT, the latest release v3.1 in 2001 XP, oh and btw

Modern doesn't mean new. NTFS has been updated and improved over the years. It has the general design and features of any other current filesystem. The versioning can be a bit misleading since Microsoft stopped caring about changing the version number, but new features have been added since the XP version (Vista, for example, added symbolic links, as a filesystem feature, not just an OS feature), and also performance and reliability improvements.

and btw
English is not my native language, and in Spanish we have a single word for both of those, so it get's difficult to differentiate when to use each. I generally don't even acknowledge 'especially' as correct English, that word looks weird to me :P. Thanks for the correction.

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5 years ago*
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What I said: you probably misunderstood the error message
What you undertand: You're calling me liar!

O...K...

Believe me, I googled it to try to figure out what error message you may have gotten (since for whatever reason you don't want to say it). All I've found refer to RAM, none to file systems (some refer to HDD partitioning, but that's not what we're discussing here).

I stated where it came from. claiming it didn't exist because you weren't aware of it is stupidity in action and insulting.

I don't even know what you're talking about here...

because you're voluntarily ignorant

You say that but you fail to explain why the problems you describe would be fixed by a defrag. "My experience says so" is all I've read from you, but CS is not an empirical science. I've tried to explain why you may have had the impression that defrag fixed the problems, but you ignore that. So who's the voluntary ignorant?

A bit childish to block me because of a discussion.

5 years ago
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GUYS!!! I made a edit, go read it, I found out that was a main problem actually, now I need a maximal help from u and don't make any kind of debate, discuss good, be good, help, and everyone should be fine :D
thanks again everyone for helping

5 years ago
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Move to Epic store

5 years ago
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Nah...

5 years ago
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than i would prefer gog instead of epic store :P but still steam is my favourite :)

5 years ago
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Yea...same bro

5 years ago
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Does this happen only with Stanley Parable, or also with other games? And what do you mean by "just started to install"? Did it do the memory allocation thing and the download already started? Or does it really happen the second you click on install?

5 years ago
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Told ya I tried some other game like Portal, and then same thing, idk how to explain but it just starts installation, and then at few seconds it just turns off, doesn't said some file missing or some file crashed i just don't know...

5 years ago
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I still don't understand. Does the installation turn off, so that the game doesn't get installed but Steam is still running? Or is Steam shutting down?

Check the event viewer for errors and warnings. Tell us if you find anything there.

5 years ago
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Installation stops, goes on Paused, on the quene in the Steam download managment, and then 2 seconds after that, Steam shuts down, and then trying to turn on, it turns on, but then hey in Steam download managment that game just started with installation and after 2 damn seconds it shuts down! And nah I didn't found out anything yet...

5 years ago
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Check the SMART values of your drive...

5 years ago
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I don't understand what u trying to say...

5 years ago
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Standard edition of crystaldiskinfo can show you the SMART values of your HDDs and SSDs, and perhaps let you know if one of them is failing.

5 years ago
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When you say "it just turns off" do you mean Steam shuts down, or that your entire computer immediately loses power? As in, it doesn't initiate a shutdown and then shut off, but instead its a hard power cut like if you pulled out the power plug? Does the computer restart after this, or do you need to press the power button on your computer to turn it back on?

5 years ago
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Steam shuts down, that's what I thought
Know how to fix?

5 years ago
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If Steam is the only thing that closes (including the Steam icon disappearing from the tray next to the clock), then you should contact Steam support for assistance. Steam does have logs and dumps folders located in the C:\Program Files (x86)\Steam\ directory that may not reveal much useful info to you, but could be of use to Steam support in figuring out the problem.

5 years ago
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I did that with Support, they said to I submit that .dump files, I did but I still don't understand do I have to delete them or what...?

5 years ago
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No don't delete them. The dump files are not a problem, they just contain information about the error you are experiencing. Steam support can analyze them and get a much better understanding of what is actually causing the problem.

5 years ago
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does it happen with other games ?

5 years ago
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Which win version do you use and are there any errors listed in the Log viewer?

https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/

what does debug.log in steam's folder say?

Do you have uplay,origin,epic and can try to load a game there to see if it works?

5 years ago*
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Im using windows 7, I didn't saw anything related to debug.log but I saw some files appears when I try to start Steam
.crash
and some ssfn103617 and something, now another same ssfn but different number ''ssfn62060014654443503''
And yeah I got a Battle.net but I don't really think the other app is the problem

5 years ago
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And yeah I got a Battle.net but I don't really think the other app is the problem

Point is to make sure your PC is not at fault here, so when other clients work, we can save suggesting all various PC related fixes and focus on steam.

Also IBC made an excellent point: it could be some stuff linked to your profile.
You can make a new Steam account and try to download any free game on a fresh install and see if that works. Then we will know for sure that some workshop item causes the issue.

5 years ago
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Had a similar issue with steam, was able to pinpoint that steam tried to update a some no longer available workshop content for Cities: Skylines. So make a not of which games you tried to install and try to unsub to all of the workshop content from one by one and see if the issue persists. if yes than it seems to be an internal problem (memory allocation, page-file intrusion etc...)

5 years ago
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Damn, we were thinking same, after work I thought about that option, ill try through the browser to unsub everything and then we will see it...hope that should work...

5 years ago
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My issue started up back when they started removing workshop entries due to reuploads that the logs treated as an invalid entry and from what I could see that the logs stopped at that specific entry and every time I tried to find it it wouldn't show up in the workshop. Only was able to clear it out with the unsub to all function after uninstalling the game.

5 years ago
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Try installing on a different drive, if you have one.

5 years ago
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If I make something on disk C, then install something connected to that in disk D, that app will constantly for I don't know what reason drain the space in disk (mostly C), heard that from my friends and I experienced that hell... Now to try that again I don't want to risk

5 years ago
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I meant try installing on a different storage device, so you can know if this is a hardware issue or not.

5 years ago
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download on a new disk. or reformat the disk??

works for me

5 years ago
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This is a long shot, but...have you confirmed that your anti-virus or security suite is not blocking Steam? Probably not, but won't hurt to rule it out anyway as you search for the cause...

5 years ago
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Avast Antivirus, I got that, and there are no warns like my steam has a virus and that stuffs...

5 years ago
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Have you tried making a new user account and reinstall Steam from there?

Don't forget to disable all not essential startup. Use msconfig/task manager to do that.

5 years ago
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Dude...without u and that guy, dunno what to say...thank you so much for sharing this :)

5 years ago
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You're welcome.

5 years ago
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