Do not dispute with paypal yet. As Crazee said, send in a steam ticket first. Remember it can take steam a while to respond (they really need a larger support team). Make sure you do tell them that you do want one copy of the DLC.
So if you have started a dispute with paypal, you need to stop it right now if you can. You might have issues with paypal and steam in the future if you don't, I have heard of others with issues when they started a dispute with paypal instead of trying to get it fixed in steam first.
Comment has been collapsed.
FYI closing a dispute automatically remove you from being able to do a claim. Don't open a dispute if it's not needed, and specially don't close a dispute if you really want to do a claim at some point (you will have to get a refund from the seller, paypal will not help you after the dispute is close).
I'm not sure about this situation though.
Comment has been collapsed.
Comment has been collapsed.
"You will not get any refund back if you have already opened a dispute/claim thing on Paypal cause VALVe has a lot more reputation than you do so you will loose the money and your Steam Account"
Comment has been collapsed.
I've only used the Steam support for one problem, and the first response was surprisingly quick, only a few hours during the crazy winter sale season. But each exchange after that was slower, waiting days for a vague, almost but not quite helpful response.
Presumably every support request is ranked, and "must handle this immediately" problems go first. Seems mine fell in the "not a big deal, take a look whenever" pile. :)
Comment has been collapsed.
83 Comments - Last post 6 minutes ago by madjoki
16,340 Comments - Last post 22 minutes ago by schmetti
18 Comments - Last post 43 minutes ago by pb1
20 Comments - Last post 1 hour ago by RhoninMagus
40 Comments - Last post 1 hour ago by wigglenose
135 Comments - Last post 1 hour ago by ashtwo
33 Comments - Last post 2 hours ago by ACWraith
27 Comments - Last post 12 minutes ago by CurryKingWurst
47 Comments - Last post 18 minutes ago by dragon099
1 Comments - Last post 27 minutes ago by PolarKing
905 Comments - Last post 31 minutes ago by thed4rkn1te
749 Comments - Last post 38 minutes ago by alexfirehouse
883 Comments - Last post 1 hour ago by RhoninMagus
83 Comments - Last post 1 hour ago by kolja300314
today i decided to buy all DLC for Sleeping Dogs but when i try i receive error msg and i try second time but same error msg and in my Store Transactions on steam site
Screenshot Link
but in my paypal account
Screenshot Link.
so i open a dispute.
i only need 1 copy of all dlc but now i have pay for 2 copys of all dlc but i don't receive anything.
so STEAM FAIL or PAYPAL FAIL ?
Comment has been collapsed.