Do not dispute with paypal yet. As Crazee said, send in a steam ticket first. Remember it can take steam a while to respond (they really need a larger support team). Make sure you do tell them that you do want one copy of the DLC.
So if you have started a dispute with paypal, you need to stop it right now if you can. You might have issues with paypal and steam in the future if you don't, I have heard of others with issues when they started a dispute with paypal instead of trying to get it fixed in steam first.
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FYI closing a dispute automatically remove you from being able to do a claim. Don't open a dispute if it's not needed, and specially don't close a dispute if you really want to do a claim at some point (you will have to get a refund from the seller, paypal will not help you after the dispute is close).
I'm not sure about this situation though.
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"You will not get any refund back if you have already opened a dispute/claim thing on Paypal cause VALVe has a lot more reputation than you do so you will loose the money and your Steam Account"
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I've only used the Steam support for one problem, and the first response was surprisingly quick, only a few hours during the crazy winter sale season. But each exchange after that was slower, waiting days for a vague, almost but not quite helpful response.
Presumably every support request is ranked, and "must handle this immediately" problems go first. Seems mine fell in the "not a big deal, take a look whenever" pile. :)
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today i decided to buy all DLC for Sleeping Dogs but when i try i receive error msg and i try second time but same error msg and in my Store Transactions on steam site
Screenshot Link
but in my paypal account
Screenshot Link.
so i open a dispute.
i only need 1 copy of all dlc but now i have pay for 2 copys of all dlc but i don't receive anything.
so STEAM FAIL or PAYPAL FAIL ?
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