What kind of ticket are you waiting for, Reroll ? I think a lot of tickets don't get adressed at all because they are based on a wrong understanding how the site works. (like winners requesting rerolls which can only be done by the creator and stuff like that)
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Reroll because the winner is suspended and he blocked me on steam
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Ok, this should be pretty straightforward normally but Support has been more and more overwhelmed lately. Make sure to make screenshots of everything relevant (like that he's currently suspended) in case he's back until it gets resolved.
By the way being currently suspended is reason enough for a reroll. No further infractions needed.
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They've probably got a lot of tickets right now thanks to the clickteam bundle or w/e. I know I just won on a reroll for spriter today, from over a week ago. The creator has had to reroll 9 times now. So if others are having the same luck, I can just imagine how many tickets are in the air.
https://www.steamgifts.com/giveaway/ZqMf2/spriter-game-effects-pack
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Yeah, your giveaway ended 1 day ago and support has a lot of tickets to work, not only yours. Calm down.
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It might help to attach image proofs as well (don't know if it actually speeds up the process, but I've always done it). I've had 3 tickets with simple reason(they already had the game) for reroll and all got resolved in about a week, the fastest was a day.
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The reroll requests take like a week to get resolved, so you'll need to wait a bit more.
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Yeah, I have a pending ticket to delete a giveaway since january 1st.
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winner must agree to a deletion somehow/somewhere or it may stay that way forever.
edit: nvm i see you have that permission alrdy ;)
edit2: just don't bump it, that will slow it down even more. keep waiting and gl. xD
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hehe, nah.. they are admin only re-rolls.. (copy count or entries need to be removed / nobody left to re-roll too)
i just meant to point out that no matter how long it takes, someone else is waiting longer. ^^
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Oh but this is useful information! Didn't know that this would cause such a problem :/
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yes, i stopped doing multiple copy GAs in small groups due to it. i've had 5x of these types of tickets total, 3x of them have already been resolved, but all 3x took 3-4month avg turnaround.
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I currently have one running in the Unlucky-7 group (25 copies of Depth Hunter 2).. Still some days to go, but just in case I've written that it's also open for the group givers from now on xD
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ahh yeah. the Chronicles of a Dark Lord giveaway in screenshot was a 50copy ga setup between 4x private groups but it only got 48 entries and 2x re-roll requests. so those 2x entries or extra copies need removed. & zenohell was a 5pack from otakumaker and everybody was gifting that bundle it came from like crazy at the time & 3 spare winners all already won it.
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371 re-roll request tickets only isn't that bad though. relatively low actually in fact compared to decembers re-rolls anyways.
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Stats are only updated once a day, so they may get a few hundred reroll requests in the meanwhile, but as long as they do all of them by the end of the day the ticket counter won't budge.
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yeah, but i mean the average re-roll requests in december was closer to ~600 tickets & ~7day response time. but currently its closer to just ~350 & ~5day response time.(in code form cause of multiple ~'s)
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Can't believe how slow the support is..
1 day is so slow you can't wait!!!!
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Standard re-rolls take about a week, out of my own experiences and from what I hear from other SG users/friends.
But I can understand the impatience in your case as I also would ask and be somewhat impatient if I saw that one of my winners was suspended but know that I have had several such winners (suspended for some days) and that in each case I got the re-roll. ^^
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They took 3 days to reroll mine, but they also did the next 2 reroll in a day. (3 reroll for a game, I know it's "not a lot" but first time that it happend to me). Just be patient, you have a week to send it :)
Once, they even took 8 days for a reroll, I've started to worried a lot. But they always responded, even with a bit of delay.
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Can't belive how with 11 posts/month you think support answers slowly...
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Wtf....Even if I had 3 posts per year it's not your shit to care about..btw I have life(not like you), I can't sit here 24/7 just to have good comments ratio just because you said something
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i think they are doing a good job, atm rerolling fo rthe 9th time a dlc for a game.
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One issue is that most people write a ticket for the dumbest reason,happens everywhere - my last ticket took about 4 days for a reroll
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I love the support people, people are getting more and more impatient is the real problem. I see your giveaway ended only yesterday, wait a week at least. And the answer from support about this issue already came a year ago;
https://www.steamgifts.com/discussion/GeDfy/failure-to-activate-and-regifting
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I think it depends on the reroll reason, but I´m not sure...
Had several rerolls because of already owned/previously won and the all have been processed in 1-2 days.
Now I have a reroll request because the winner rejected the gift (he decided he would not play it, so somebody else should have it) and it´s open for 4 days now.
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