We're back.

Thank you for your patience. We're not fully up to speed yet but we're getting there, one thing at a time. Raiden's offline, so he's out of the loop right now, but MoneyHypeMike (the new kid on the block) and myself are working through giveaway deletion requests right now. Please do not request anything in this thread. This is just a thread to update you all on the situation.

Current powers available: deleting giveaways, full access to Support, closing forum threads, seeing reported giveaways, rerolling, suspending, viewing all tickets by a user and checking for alternate accounts.

Our power level isn't quite over 9000 yet, but it'll make a huge difference, don't you agree?

Update: Crossbourne is helping us out as well. Whether he'll be a permanent addition to the support team is yet to be seen, but he'd be welcomed.

Update 2: We can see reported giveaways now.

Update 3: The reroll system has just been updated and we can now reroll giveaways very simply and quickly. If you had a previous ticket open, please resubmit with the new method as they have been auto-closed so we know which are still relevant.

Update 4: This is the big one, guys. We can suspend again, with a whole new range of options and time settings for them! :D We also have access to viewing any old tickets anyone has sent in and checking for alts.

Update 4.5: Technically, this was earlier than Update 4, but it's not as important. ;) Lina and Raiden are now Support members (again, in the latter's case). Feel free to abuse them as you would me.

Update 5: FFS... Full access to support.

Update 6: Kaitlyn is now a Support member. We also only have 371 current open tickets (less, because that includes some moderator discussion tickets).

Update 7: wbarton is now a Support member.