tl,dr; Amazon is banning inactive accounts, and if you played through Steam, it could show as "game ban" on your profile, and from there it's an unreliable battle to get it reversed.

Some sources:


Complaints worked, they are reversing bans for everyone involved. If you got banned and it's still on your profile after a while, contact their support.

1 year ago*

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Jesus that's scary

1 year ago
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Will going into my libary and right clicking on it->manage->remove from account be enough to stop this from happening? After doing that it still shows in my library, but unowned on the store page.

1 year ago
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You probably didn't uninstall it yet or you just have to restart the Steam client.

1 year ago
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Thank you, restarting Steam got rid of it :)

1 year ago
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Hard to say. Make a screenshot with visible "last played..." time just in case.

1 year ago
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It's gone now, WaxWorm was right I just had to restart Steam. I only had like 1 hour played from when I tried it around launch. Having to be concerned about getting a permeant visible mark against your account for such a heinous crime is insane, thanks for making the thread :)

1 year ago
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This is not a VAC ban but a so called Game ban. It is also being shown on the player's profile.

Steam FAQ on Game bans

Two important points in there:

1.

Will Valve review developer requests for banning in any way?
Valve reserves the right to revoke access to the system if the developer abuses it.

2.

Do players have the ability to appeal bans?
Players should contact the game developer if they wish to appeal a game ban, since the developer has the data describing why the ban occurred.
You can find the third-party game's support contact information by selecting the game in your Steam Library and then on the right hand side select "Support" from the tabs available above the "Activity" section.

So affected people should first appeal in mass to Amazon via the Support link on the game's page in their Steam Library. And they also should report this in mass directly to Steam so they can decide if this is an abuse of the system.

View attached image.
View attached image.
1 year ago*
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it is a vac ban looked at some of the recent reviews and all have a ban on their steam accounts from this crap

1 year ago
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Please read my post and the linked FAQ article closely again.

Edit: and if you still don't get it, look at how it looks on SteamDB:

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1 year ago*
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oh well the point is someone would think it is like i did and it still acts bad as one comment says they no longer can play Rust because of this

1 year ago
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That someone is either wrong or has received an actual VAC ban for other reasons. Game bans do not prevent you from playing any other game than the one you were banned from.

1 year ago
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It's not VAC, won't prevent you from playing multiplayer games like TF2, Dota2, CSGO... but it will still show on your profile in red letters for 7 years and people will look at you with suspicion when for example, trading, adding friends and gaming competitively...

1 year ago
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someone said the can't play Rust because of this problem

1 year ago
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Sometimes things aren't always what they seem. If they were family sharing with another person that was banned then the ban would affect them on their account as well. Unfortunately sometimes people will add things to situations to try to make them appear worse. I'm not saying this is what is going on, but I just wanted to mention it because there's a possibility there's more to it.

1 year ago
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1 year ago
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I had this in my library, not even sure when I played it. Removed it, thanks for letting me know.

1 year ago
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I've never played it but don't want to risk it. Thanks.

1 year ago
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That's really horrible for the people who didn't do anything to derserve that. I'm really curious to know how this is all going to play out.

I do want to mention that some of these bans might be due to previous things like using a VPN, which is against their TOS and it's bannable. So for example say someone was playing with a VPN at the end of November and then stopped playing the game, if they didn't do a check till now even though the person didn't play the game since November the ban would happen today with the check.

EDIT:

I wanted to mention there's like 80 people on my friend's list who have played Lost Ark and the hours range from .02 hours to 3,500 hours. There's some of them that have played recently, in several months, as well as years. I've looked at every single one and none of them have a ban.

1 year ago*
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o read the forum on steam, and most Profiles seems, how to say it, suspicius at least.. most ones have very low level/games... and others that make me doub, like 9-11 years old accounts.

maeby they used some hack? or have installed some program and forget to desable it, like cheat engine for another game, and this one "track" this

1 year ago
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In general you'll find more lower level profiles with less games and less years, than profiles that have thousands of hours, hundreds of levels, and thousands of games. If everyone could get thousands of games, they wouldn't spend their time with lost ark in the first place, just saying.

The vpn thing makes sense, but I've also seen profiles banned from everywhere and of all kinds looking at the discussions, low levels, high levels, few hours, many hours, in general they don't have a lot of games on their accounts, which makes sense, etc. so maybe they used some filters to try and target more profiles from inactive people, which makes no sense to me.

Seems to be a false positive and will probably get revoked.

Lucky me I guess, I think LA is dog water, so I never even tried it out, it is added to my acc tho, but with 0 hours if they ban me, we'll have a good laugh about it.

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1 year ago*
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Dafuq?! This is easily one of the most idiotic and incompetent things I have ever witnessed regarding gaming. I can't fathom the incompetence shown by all involved. I really can't.

Thank you for the thread, NB264. I immediately removed it from my account. Last time played was on March 22nd 2022, so I could be one of the affected accounts.

1 year ago*
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I think you'd know if you were. There'd be a "game ban" on your profile and you'd get that pop-up inside steam that can't be closed until you confirm you read it. But since they do these "sweeps" in periodic waves, better safe than sorry when the next one hit.

1 year ago*
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Good thing I've never played this one, this whole situation is scary enough for me to stay away from any game published by them, I think that in terms of public image they just shot themselves on the foot so hard that they lost the entire leg.

1 year ago
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down with amazon

1 year ago
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fucking amazon, got it removed, glad i didn't played it

1 year ago
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Wew that's stupid thanks for the warning

1 year ago
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How can Amazon be SO STUPID!!! This is so damn stupid. No way people are going to trust amazon, like ever. I know I wouldn't.

Greetings Heroes of Arkesia,

Following a recent wave of bot bans, we’ve seen an increase in ban appeals from players who have been incorrectly impacted by these bans.

We have determined the error that triggered these false bans, and are actively working on reversing them for all affected legitimate players regardless of whether a support ticket who has been filed. In the meantime, you are still welcome to submit a Ban Appeal ticket to Customer Support so that the team can more quickly assist with restoring your account and removing all penalties.

Thank you for your reports and patience as we work to make this right with affected players.

Apparently they admit they screwed up

1 year ago
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I like how they also admit to basically just banning people at random without being 100% certain they are cheaters. "we’ve seen an increase in ban appeals from players who have been incorrectly impacted by these bans". Like yeah if it was a smaller number we'd assume they're lying cheaters and ignore them, but since so many people complained, maybe we actually did do something wrong.

1 year ago
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Nice, I remember that suring its Steam releae by clicking the advert banner (one that automatically activates itself at the start of Steam app with list of noteworthy ongoing promos and releases), instead of being redirected to its store page to check it out, it just got added to my account.
That's 2nd scammy move for this game, wonder if there'll be a 3rd.

1 year ago
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These Amazonians really know how to treat their players. Between this and New World... They are flinging "we don't give a Shit" in every direction.

Thanks for the heads up 👍

1 year ago*
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1 year ago
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Looking to fix it, apparently. Still a deplorable situation.

https://forums.playlostark.com/t/false-bans-following-january-bot-ban-waves/505020

1 year ago
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Thanks for the heads up, just removed it from my account. It's a shame, the game could have been really awesome; the combat was fun but it was a massive grindfest and pay to win.

1 year ago
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Well that one way to get players back.

1 year ago
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Thankfully i was not affected by this, but, knowing Amazon, i wouldn't be surprised if it happened again.
Would removing the game from your steam library actually helps prevent that? I feel like your steam account would still be tied to it somehow.

1 year ago
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not affected by this, but, knowing Amazon, i wouldn't be surprised if it happened again.

This is exactly why I posted. If someone is affected, it's too late to warn them. This was for the rest of us who were not affected this time, but might be in the future.

1 year ago
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I get that and i'm glad you shared it, that was not the point. My question was, if removing the game from your steam library actually helps prevent that as i read somewhere else that it does not. Considering your steam account is actually tied to the game login itself.

1 year ago
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1 year ago
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Banning players for not playing the game? That's terrible.
I hope other companies doesn't follow this kind of practice.

1 year ago*
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Looks like this is feature for near future: "if you not with us, you against of us! =)

1 year ago
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At least once I'm glad a game isn't available in my region :D

1 year ago
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I have been afk hour farming that game till dec 23 and it seems that it saved my acc for now lets hope the devs reverse the game bans for ppl that got banned

1 year ago
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for once an editor fights bots and cheaters, he does it badly 💻🪓

1 year ago
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