I created a ticket to Steam Support one month ago and been asking them since which rule from the User Agreement I violated to deserve a 2 weeks trade ban.

For people who don't know the story, I got a 2 week ban for trading with someone who obtained items from an hijacked account. I lost the game I bought for the items, which mean I actually lost money in this matter without being involved in it. I don't think they realized how serious this issue is.

Since the past month, they have been avoiding the question and answered me a pile of bullshit each time.

Answer from Steam Support:

Hello,

A staff member has replied to your question:

Hello Mike,

You were reported as part of a trade scam. We reviewed the scam and applied a trade ban to your account.

As a one-time exception, I canceled the ban.

As stated previously multiple times, we do not discuss the specifics of the trade which was reported for any trade ban in any situation. This policy will not be modified in any way. This matter is not open for discussion.

Any future replies to this ticket will be closed without response. Any future tickets regarding this issue will be considered spam and may cause your support account to be temporarily blocked.

Thank you for contacting Steam Support.

Does anyone know who we can contact in that case? How the fuck can they call this support, if they threaten to ban you for creating tickets?

12 years ago*

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If you have a problem, if no one else can help, and if you can find them, maybe you can hire... The A-Team...
Edit: No but seriously, that's screwed up, Steam Support is putting their foot in their mouth.

12 years ago
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+1 for the A-Team.

12 years ago
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+2

12 years ago
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lol

12 years ago
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Ask Gabe

12 years ago
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That seems like the only way to get a real answer.

12 years ago
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This can pretty much be the better answer. Mail gaben, I'm sure he will eventually answer.

12 years ago
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Unfortunately, I don't think there is anything you can do. I doubt even reporting them to the BBB would do anything. Really, Steam has all of us by the balls, and their support is fucking atrocious.

12 years ago
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I know someone who went to the BBB after being wrongly VAC banned and they got a new account I think.

12 years ago
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This is why DRM-free games FTW

12 years ago
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Internet media.

12 years ago
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great support: "As a one-time exception, I canceled the ban"

12 years ago
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why can't steam support and most other supports be like indie royale support

12 years ago
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In the SSA it states something to the effect that if you are not satisfied, your one and only recourse is to cancel your account. So, they are not providing you any avenue to further pursue this. Likely anything further you do is putting your account at risk, no matter what. Might need somebody on the inside, or a lawyer to help you.

12 years ago
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Did you read that agreement? Or did you just click ''I Agree''?

I read it 4 times to find a rule applicable for this ban and didn't find any.
I contacted support to find out and they ignore that question.

12 years ago
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I'm in no way supporting them, I'm with you. And what you and I are saying is a glaring problem with the agreement. They leave the terms so vague that they give themselves near infinite circumstances to ban or suspend. That's why other than the two far fetched possibilities I listed above, you are basically out of options.

12 years ago
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not funny

12 years ago
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Absolutely.

12 years ago
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There is a guy who you can mail directly, I saw people doing this and telling about it on reddit, he looked up the issues very deeply and provided good help. I can't recall the guy unfortunately, maybe also try on Steam forums

12 years ago
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People trolling me on there it seems.

12 years ago
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Gl Hf to solve this :P

P.S. thx for banning me on group chat -.-

12 years ago
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np, next time don't be a child.

12 years ago
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oki but im still banned

12 years ago
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yeah

12 years ago
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and u wont deban me ?

12 years ago
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Rolf

12 years ago
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How do you know Rolf!? Who talked!?

12 years ago
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they always use exception as their excuse for the fault.

12 years ago
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From all of those stories lately I wanna post a ticket saying im afraid to post tickets.
Steam support = steam troll section.

12 years ago
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Deleted

This comment was deleted 5 years ago.

12 years ago
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You should post in on reddit. If more people see how steam treats their customers and protest against it, then maybe steam will change its policy.

12 years ago
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Maybe I should. I don't like reddit though

12 years ago
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do it.
we are the 99%!

12 years ago
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I created a thread on Steam forum and it got deleted, lol.

12 years ago
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be careful when you trade, that's it.. sorry man!

12 years ago
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It doesn't help in some circumstances, that's it.

12 years ago
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Maybe they don't want you to have your game? Or they just defend them self from the cops or something?

12 years ago
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That's really messed up, I personally have had nothing but good experiences with them, but I guess I got lucky. That blanket threat of banning is the worst...whatever you do though, take screenshots of all of the trading that was involved. That way there's proof that you got the scammed items from someone else.

12 years ago
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The other ticket I created went well, it's just this one that is messed up. This ticket was actually handled by 2 different people, since the 1st one understood I wouldn't be pleased with his BS answer.

12 years ago
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Closed 12 years ago by MoneyHypeMike.