Rarely happens (never happened for me tho), but IG support always fixes it and usually fast. But that's my own experience. For me, it is a common bug that I don't get the correct amount of gift bundles for happy hour purchase and they usually fix it within a day.
edit: i own Shadwen already so not tried to activate it, only used Balthazar key yet, that worked like always.
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Yeah, I'm getting that issue of bundles missing, too. Only had it a few times happen, yet, though.
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Most likely. Though, if it's just one key that's a duplicate then that's not a big problem. If the whole batch is bad - that's another story.
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I've just gotten their request to send the key in question.
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It rarely can happen but IG support is mostly quick and helpful.
Here is another recent case of dupes! https://www.steamgifts.com/go/comment/PtPelAT
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In a few years dealing with IG this was the first time of it happening to me. There's always a first for everything, I guess ๐คทโโ๏ธ
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Nothing since their message asking for the not working key. Now it's 20 to 6am and at least another one and a half to three and a half hours until someone's back in office.
I'd assume they are waiting for the dev to give some information on the issue.
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I'm sure they are. I'd expect a reply until around noon.
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Glad some of you guys didn't run into the issue ๐
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Same. Just when you said it I've checked my inbox and also had the message with a working key. Well then, enjoy the game ๐
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I've just bought the new bundle and it turns out that the key for "Shadwen" is a duplicate. I've contacted IG about it and will see what they have to say about it.
In case you're interested in buying it, I'd just wait for more information on the issue (if it's just my key or the whole batch).
Update 1: Apparently mine wasn't the only faulty one. If the issue occurs to you, include the transaction ID and the duplicate key when contacting their support to speed things up.
Update 2: Indiegala now seems to be sending out working keys. Have fun with the game everyone! ๐
Update 3: According to Indiegala "We have changed the keys from the bundle and all the keys should work, but if you have any issue just let us know."
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