I'm trying to buy some games to give away but I can't purchase anything on steam store.Everytime I'm trying to buy a game I get the "An unexpected error has occurred. Your purchase has not been completed.
Please contact Steam Support." error.
I contacted Steam support but no answer yet.How can I solve this?

9 years ago

Comment has been collapsed.

are you on the correct store region?

9 years ago
Permalink

Comment has been collapsed.

Umm how do I check that?
It was fine yesterday, I don't know what happened.

9 years ago
Permalink

Comment has been collapsed.

did you buy a lot games recently?

9 years ago
Permalink

Comment has been collapsed.

About 20 I guess.

9 years ago
Permalink

Comment has been collapsed.

problem solved i guess
some people get blocked on store after 10 games purchased, not sure how much time you have to wait until you are able to buy again though

9 years ago
Permalink

Comment has been collapsed.

That's so stupid..Thanks for the answer, though

9 years ago
Permalink

Comment has been collapsed.

gonsi helped you, not me :V

9 years ago
Permalink

Comment has been collapsed.

Thank you both, then :)

9 years ago
Permalink

Comment has been collapsed.

I think a lot of people would prefer "So stupid", over 'Ermagerd, sum1 hackded my acunt and stoled all dem gitfses I bied!" or "Why the hell can't I access my account, and why the heck is my credit card bill so high?"

That's just my opinion, though.

9 years ago
Permalink

Comment has been collapsed.

The stupid part is not the account block cause yes, this could be a good safety measure in case of hijacking but the fact there's nothing you can do to lift it in case you weren't actually hijacked, no verification process at all. I've been unable to purchase anything from steamstore for 6 days now, haven't been hacked or whatever, my paypal is working fine everywhere else and of course support has not even bothered answering to my ticket(which when they do will just be the usual copy paste). So yeah, the measure might be good but the way it works is stupid.

9 years ago
Permalink

Comment has been collapsed.

There was topic made by Delta X claiming he was ip blocked by valve for making too many purchases. He could buy from other ips just fine. All he got was your error.

9 years ago
Permalink

Comment has been collapsed.

Still can't buy anything.. How much does steam support take to answer a damn ticket??

9 years ago
Permalink

Comment has been collapsed.

About a week

9 years ago
Permalink

Comment has been collapsed.

it took 1- 2 days for me.

9 years ago
Permalink

Comment has been collapsed.

you can buy 10 games per hour

9 years ago
Permalink

Comment has been collapsed.

I didn't buy 10 games in one hour.I bought about 25 games over 2-3 days.

9 years ago
Permalink

Comment has been collapsed.

hmm i dont know than :)

9 years ago
Permalink

Comment has been collapsed.

I have the same problem during sales too. It's related to my payment method and once Steam actually has the money I can buy more using it again. My guess would be that it's the same situation for you and if you have a different way to pay you should try that.

9 years ago
Permalink

Comment has been collapsed.

Can't pay with credit card, can't pay with steam wallet...

9 years ago
Permalink

Comment has been collapsed.

Okay, if you can't pay with Steam wallet something is seriously borked. I hope it can be sorted soon and all the best.

9 years ago
Permalink

Comment has been collapsed.

Thank you ..

9 years ago
Permalink

Comment has been collapsed.

Restart steam or your browser. I've had the same problem on a few occasions, and a restart always solved the problem for me.

9 years ago
Permalink

Comment has been collapsed.

Did this several times, no use.

9 years ago
Permalink

Comment has been collapsed.

Deleted

This comment was deleted 6 years ago.

9 years ago
Permalink

Comment has been collapsed.

Here is the topic gonsi mentioned.

Look at these comments especifically:
this (look at the "Edit" part)
this
and this

9 years ago
Permalink

Comment has been collapsed.

I didn't buy region restricted games or anything like that.

9 years ago
Permalink

Comment has been collapsed.

There's nothing regarding region restricted games in this topic.

Basically, try to go to another place (with a different IP) to buy, and see if it works. Or reset your router/modem to change your IP and see if it works.

9 years ago
Permalink

Comment has been collapsed.

You may also get this error:

"For the protection of the account holder, we have declined your purchase. Future purchases may be temporarily declined. Please contact Steam Support."

I've had this problem several times during sales or after purchasing games in a short period of time between transactions. I assume this is with the PayPal method, right? If so, then PayPal basically is alerting the account holder that there have been multiple transactions in a short period and will decline your purchase as a security precaution. Steam will also place your Store transactions into a cool down period.

If you choose to create a Support ticket via Steam, be prepared to wait for about a week or two before the problem is solved. Alternatively, you can also contact your bank/CC and verify the purchases manually (kind of tedious). If none of those options are good enough, the only thing you could do is wait a few days until the cooldown period ends and you will be allowed to purchase again.

Hope this helped.

9 years ago
Permalink

Comment has been collapsed.

It seems like the problem appears only when I try to buy a game as a gift.I tried to buy a game for myself using my credit card and it worked, but when I tried to buy one as a gift.. same error.I don't expect an answer from steam support for like 2 weeks, did this happen to any of you guys?

9 years ago
Permalink

Comment has been collapsed.

Sometimes happens to me when I use certain browsers. Try purchasing them via the Steam client instead.

9 years ago
Permalink

Comment has been collapsed.

Remove everything from your cart and log out of steam (both client and browser).
Log back in and add funds to your steam wallet, and try to buy games.

I can't say it'll work for you,but at least it worked for me.

9 years ago
Permalink

Comment has been collapsed.

Problem solved, I think it was on cooldown or smth cause now I can buy anything I want.Thx Gaben.

9 years ago
Permalink

Comment has been collapsed.

Sign in through Steam to add a comment.