Steam does that to everyone. The, "We are unable to further assist you", thing. It is crap and I always make sure to write back that they didn't help me in the first place, so they would be unable to further assist me, without the requirement of having assisted me to begin with.
Valve is eventually going to end up in court answering for some of this stuff and eventually they will end up having to actually offer customer support and do things the right way. They basically invented the whole full on game manager/store type operation and so they made their own rules. Whenever this happens, it can take a long time for logic to set in. Until then, they basically can do what they want. I am just hoping that they get sued or investigated for this, someday. I don't think they will win. The current lawsuit is a step in the right direction, but doesn't cover most of the things I would like to see covered.
Until then, you have one move and one move only, that may work. I'm not sure if it would even work for foreign people, but the move is to contact the Washington (State) Attorney General and file a complaint with them. That would just about be the only move that would force them to do something. I can't think of anything else you could do. You would have to convince the Attorney General staffer that ends up with your complaint that they shut down your account and never gave you a fair chance to prove your innocence. It is a hail mary, but the Attorney General is there to make sure people have a last resort to turn to. If you explain that they won't allow you to contact them and that you were never allowed an investigation or given facts related to the closing of the account, they might write them and force them to do something. That something would be to look into it more or to even make contact and hear you out. It wouldn't be much, but you at least would have a small chance.
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Thanks Sir For your Feeling about me .. but how i can call Washington (State) Attorney General and file a complaint with them.and i am here lived on egypt .. i donk even know what number of that and what if that will work or not .. i cant even know what number of Valve company to contact them because they dont solve me my problem and dont let me explain or just listen to me to prove my good intention .. they just programmed to closed my ticket and answer Unfortunately, we will be unable to assist you further with this issue. like robot .. but thanks to u at all .
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You can't call Valve. You can contact the Attorney General with the link I left at the bottom of the post. This Link.
I don't know if they will help you or not, but Valve is in Washington, so they may help you. I don't know how it works if you aren't an American, but the company is.
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Having the same problem with steam to... well not the same with you but that they ignor me... i have been contacting them for 4 weeks now
About a problem with my old account... all i get it copy past shit saying do this do that then contact us... then they just go quiet for 1 week...
I had a problem on origin with my account, Someone had logged into it and had try to change password but thanks to my sequity password he was not able to get past... but due to that Origine helped me sorted everything out and gave me a random game in apolagy for the problem...
I have to say it... steam support vs Origin support.. Origin wins x40 they have atleast a real support and not a copy pasters...
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Wait, it doesn't say you have trade ban or anything.
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no i have trade band and not that only Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.
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If it is actually your brother's credit card, have him contact Valve and tell them that the credit was not stolen and he in fact authorized the transaction.
If, on the other hand, you traded with someone you don't know in Russia, there's a high chance you got scammed and ended up with a game actually bought with a stolen credit card. In that case, I don't think there's very much you can do.
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Hey man .. i am online yes but i have fully disabled all my account Function ( Red message ) Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.
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no i am 16 and cant get visa so that i told my brother to give me his visa
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this person i know him personal he doesn't do anything contrary to the rules set forth this person has 678 +Rep steam sends messages automatically not by the humans he's not a scammers there injustice from steam support hope he can reactivated his account.
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Hello
My Steam account is http://steamcommunity.com/id/Gladiat0o0r/
I Have A Problem With Steam Support .. Please Read This All Message and tell me whats my mistake ??? Also Tell me Your opinion
The Story Begins When I was Suspended already and
Hello
Thank you for contacting Steam Support.
We apologize for the delay.
We have found activity in the Steam account related to fraudulent credit card use.
Per the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.
The Steam Subscriber Agreement can be found at: http://store.steampowered.com/subscriber_agreement/
In addition to violation of contract, said activities on the account may violate state and federal law. Valve reserves the right to refer the matter to the appropriate authorities.
Then i send to them and explain to them what type of that credit card and how i get it and i want to prove good intention and here is my messgae to them
Hello
Can u tell me Exactly What Error Now ? IS I Make Any Mistake Now ? That Credit card My Brother Gives it To me to buy by it and he lived on
Russia and He gives it to me Because i dont have credit card to buy so that i enter my information refer to egypt ( address ) Not address on Russia and my name Not his name Thinking i was right to do that . So that Can u tell me What to do now to prove to you good intention .
But they dont want to listen to me or read my message above and just repeated message like copy/paste .. and that can Shows that they dont want to help from begining .. So do u think me that i am Scammer With that High Level and Good reputation from alot of people ??? thats A Question
Hello,
Unfortunately, we will be unable to assist you further with this issue.
Thank you for contacting Steam Support.
Do not interact with the users are real, not Want solve the problem and find out what is answered only all they do is repeat the previous messages unresolved fundamental and this leaves me the impression that they are not human beings only are machines do not know how to deal objectively with the problem and do not want hear anything after their response and if you say something else they're doing is close Ticket and this I think it will hurt a lot of hatred valve to its users, because of this technical support and I am not the only who suffers them ..There are very many people suffer them, and this certainly will reduce the popularity of the valve.This does not mean the firm dealing with Scammers .But they certainly do not differentiate between Sharif, who is trying to prove his innocence and do not listen to him as I said earlier and scammers Who actually deserve punishment but innocent why??
Thanks
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