It can take longer than that. Just have to be patient.
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Few support members
large amount of tickets
holidays
Have some patience.
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In my experience, takes something like 6 days to get a reroll
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I got lucky then, 2 days ago mine got re-rolled within 3 hours
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Very lucky. Almost every ga I do needs a reroll, and it's always six days
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Mine was the same thing twice. And it was a dlc. (Yes, I'm one of those that took advantage of the Game Dev. Bundle, I'm sorry Ok I couldnt help it.)
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i see but if the giveaway pass 7 days? and i didn't send/repick?
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If the first winner is an asshole, they will mark "not received" this should have no ill effect on you.
As soon as support grants the re-roll it will be reset to "awaiting feedback".
If the re-roll is denied, you will have to contact the winne,r send the game. Best make this in a Steam chat and screenshot the chat. Just in case the winner is not willing to mark the GA "received" and you have to bother support again to set the GA as received.
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It may take a couple more days. Support has to deal with a lot of ticket, also it's the holidays for everyone...
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Why not include a support (more) staff from different country, who does not have holidays that coincide with SA, NA and EU holidays.
Just saying. Don't take it in a wrong way. It's hard to find people who are not triggered by a simple solution nowadays. I know I am getting on blacklist now.
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Doesn't matters to me, I'm just saying that they are busy and volunteers. I don't know exactly why they haven't yet added more support but I'm pretty sure CJ's got his reason, it is planned for 2017...
https://www.steamgifts.com/discussion/Ot9wk/happy-holidays
I'm not going to blacklist you for that
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I have the reason why I do need support right now, so I was asking.
I know support have been busy because holidays and stuff. I am just suggesting more staffs i.e. volunteers for this matter. After all how hard will it be to select one from this site history. I do know there must be someone who will know why this community was formed.
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You still got a long way to go. My last one took 9 days
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i know someone that have one with 1 month, so, be patient, eventual someone will have a look
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Support celebrate the holiday season as well ...
Some may be out of town, visiting family, hanging out with friends, etc.
Except for Tempete. He's busy leeching games I should win when he should be doing re-roll tickets. ;_;
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He's the one that replies to most of the tickets. Good guy Tempete. ;_;
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https://www.steamgifts.com/stats/community/support
it's the same for everyone, just wait.
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You've gotta wonder how many of those user reports are just people not being able to take criticism.
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i want to reroll because he's a leech
she has a blue avatar, i don't like it
this guy wasn't supposed to enter this giveaway for the group, i kicked him now, pls reroll
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Any idea?
several of them.. but the only one related to this is "continue to wait".. ;)
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My record for a reroll ticket is 7 minutes shy of 10 days. I wonder if you can beat that.
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Yeah, I was about to celebrate the ten-day anniversary of the ticket, when 7 minutes before that it was accepted.
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You must be unlucky then... coz I had the support before a day(2 cases. I for re-roll, 1 for suspend, that I am not sure).
But I now have a case (in which I have asked the OP to re-roll me because of my causes,) the OP asked for re-roll but he/she haven't got the case. Its almost 4 days.
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I wonder if you can beat that.
Challenge accepted! Not mine, but in one of my groups: giveaway ended on November 6th at 8pm, the final winner got the game on the 23rd at 6:10am (only one re-roll). Not necessarily the time needed for the re-roll, but likely just a bit more: 16 days and half.
And another giveaway, in the same group, just got re-rolled after 10 days, and another re-roll will be needed because the new winner got the game already.
And that's just ordinary administration in Touhou Giveaways, where we often enter giveaways just to help with CV :3
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Well, I have 4 tickets opened 6 and 7 months ago, still no answer. Support needs more people.
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It takes A while to get a re-roll these days .
Support have Tons of tickets , especially with the spam of giveaways last couple days and the tons of Multiwins .
Give it some time , its holidays after all :)
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Hello everyone!
4 days ago i make 1 ticket because i need to request a new winner to 1 giveaway what i had made.
Still no answer after 4 days..
Any idea?
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