So I reported a user for re-gifting more than 2 months ago. An other issue I had this week got resolved within a day (thanks support!). So should I just close this report? Either it has been dealt with or it will never be dealt with...

9 years ago

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9 years ago
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It's also possible he was suspended during that time, unless you have been checking a lot. They don't have a system for duplicate tickets, which adds to the confusion sometimes.

9 years ago
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THIS. I've recently found two open tickets where the user was already parmabanned. Or I reported free game giveaway, but the support already removed them, just the ticket was left there open.
I seriously think if we all would go through on our tickets and close the irrelevant/timed ones, we could seriously reduce the sheer number of tickets support have to face. Maybe not everyone agrees with me, but personally I don't give a darn about a ref-linker from half a year ago. I can't check if he got his suspension or not - I blacklisted/re-reported him if found something new rule-breaking, or just deleted the ticket if everything was in order. I've left 6-8 open tickets instead of the 3 full page :)

9 years ago
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Just did that also. 1 page scrapped to 3 reports. Some were perma-banned, some things deleted,...

9 years ago
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If I came across a 6 month old report about a referral link, the most I would do is make a mod note on the user profile.

9 years ago
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I checked a few times, but not enough that I can be certain that he wasn't banned for a week or whatever the sanction is...

9 years ago
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For as long as it takes for anyone to address the user reports it seems rather asinine to ban someone for something that they did wrong several months prior and in many cases have already corrected. It's pointless to even have a report feature if there's no one to take care of it in a timely manner. IMO it should either be removed or there needs to be more staff. This site is way too big for just a few people to run efficiently. This has been an ongoing complaint ever since I joined here over two years ago and I have seen very little improvement. For all of the time that has been spent updating this site one would think that the issue of being short-staffed would have been corrected long before now.

9 years ago
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+1. Sad but true.

9 years ago
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They just promoted 2 support members to mods.

9 years ago
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That's a start but not nearly enough.

9 years ago
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We don't put a statute of limitations on some things, like non-activations, multi-account, multiple wins, etc. Leave reports like that open if they haven't been suspended, and they will be dealt with, sooner or later.

9 years ago
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Thanks for taking care of the userreport, bobfatt! =)

9 years ago
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only 2 months...

9 years ago
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I know the tickets can take a long time and I don't have problems with that for minor infringements. I have closed other minor reports, but re-gifting is quite serious, so that's why I'm asking here. And two months for a serious offense is really long IMHO, so that's why I ask if I should just delete it, since I feel it should have been taken care of by now or that it never will be...

9 years ago
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9 years ago
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I was leaning to that anyway, so I will just wait. :)

9 years ago
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Problem is also tons of users just report without any good reason, like "he is is not nice to me, report", "he swears, report", etc. there is so many useless report tickets also because of that.

9 years ago
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Yup, have heard complaints from the newly promoted mods about this already :P

Also, apparently a ton of the tickets just have the name of the person being reported in the title but nothing else. And since comments are disable on user reports, the mods can't ask for clarifications or anything.

9 years ago
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Yes, you have to include a link or screenshot or something when it comes to those type of reports.

Just a user report that has a username and says "Inappropriate Behavior" is completely useless to me.

9 years ago
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"Important
Due to the high number of user reports, comments are disabled. Reports will be closed by a staff member once they're reviewed, and action taken if deemed necessary."

9 years ago
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close it and make another but in the "other" category, so more mods can check it.

9 years ago
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6 staff per nearly 1 million users is probably a little bit tiny weeny not enough, hehe. Amazed at how good a job they do manage to do, considering.

9 years ago
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There are not even close to 1 million users (unless it was just a random number you said :D )

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Half of which created an account and never came back. The frequent users must be around 100-150k

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9 years ago
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Well these should be considered actual users. There is no way that people who forgot about the site or thought that it is a scam, will submit a report, is there? :D

9 years ago
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Of course it is and I have absolutely no problem with the job Support does.

9 years ago
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Really there are better things to find fault about. My list says 817,213 users, I have no way to know what percentage are active, and it doesn't really matter particularly, as it is a high number whatever way you look at it. As tristletea said.

9 years ago
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Hakuna your tatas dude! I didn't try to your bash you or something :)
And I know about that the amount of people that work on their free time to respond to the tickets is really small. One thing we can all do is create less tickets (unless of course it is really important) and close the already existing ones.

9 years ago
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Pronbably best to hope the user in question wins another giveaway and that the creator asks for a reroll because of his regifting. That's the only quick way that a regifter will be dealt with.

I'm not saying close it, but don't be surprised if the ticket is still open in a year or two.

9 years ago
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How do you report folks?
I'm seeing a few Earth 2150 Trilogys listed but its only Moon part of it (which is free)
Would like to report those naughties!

9 years ago
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Click on the username, and on the next screen look for the exclamation point (!) under their photo.

9 years ago
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Thanks Casseia, very much appreciate

9 years ago
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How do you know that it's not the whole trilogy? There have been giveaways for it long before the freebie came. I would make sure before calling out.

9 years ago
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Because they put it in the description lol
I wouldn't just blindly accuse someone of it.
I've seen 3 today in the description is mentions its the Moon part not trilogy but listed as trilogy (i hope that makes sense)

9 years ago
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I hope that they get suspended but I wouldn't hold my breath. That's definitely a rule violation that should be addressed sooner and not months from now.

9 years ago
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2 months? Try 2 years :P
Quite frankly i stopped sending any user reports and just started adding people to blacklist.

9 years ago
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I do both, it works.

9 years ago
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Closed 9 years ago by Casseia.