I think after seven days have passed, you can ask for a reroll because they didn't accept their gift.
Don't quote me on that, though.
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my winner isn't confirming his win even though he added the game on steam. VERY frustrating.
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In that case, report the winner for abuse/not sticking to the rules of the site.
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Does that matter? You can still prove that you sent the key in case the winner doesn't check "received", and he will be banned when he doesn't redeem it on his account. Maybe i'm missing something here
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The proof isn't so much the issue there - you can 'prove' it either way, and both ways could easily be faked if someone wanted to. The main issue, I think, is that with e-mail you don't know for sure if the recipient actually received the key, so they could trade the key to someone else, claim they didn't receive it, and then, when they're sent the key again, claim that it's a used key. The sender would then be unable to know for sure whether the recipient is scamming them or whether there was an issue with the original key.
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Well, they can also claim they didn't receive it when i send it via chat, since the only way to proof it are rather unsafe screenshots. And regardless of the way i sent the key to them, they can always claim the key is used and in both cases the sender can't know for sure if the recipient is a scammer or the key was faulty
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I already mentioned the issues with proof, but yeah, I guess a Steam chat doesn't really have any benefits in terms of preventing a scam, it just generally feels better to handle it directly and to be able to raise concerns sooner if things go wrong.
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Quoted for the right thing to do. If he hasn't logged in on his account for that long I'd send support ticket right away as it seems really fishy. If that's an alt, better to try to prevent him winning stuff on other alts.
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It's been 17 days since he logged into his acct. and he has 12 games in there, mainly F2P stuff. I'll wait till tomorrow and if I don't get a reply I'll open a ticket, or do you feel it's better to just do one now?
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I'd say go for it, it looks like an alt to me from your description. Even if he has multiple e-mails it could be easy for him to check all of them with Thunderbird/Outlook Express/etc, added on Steam he simply has to log in to account to know about it afaik.
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If he doesn't accept, it's his bad, just reroll after a few days.
If he accepts and doesn't mark the gift as received, report him. Make sure you save some proof of you giving your keys (I usually use e-mail, so it's easy to keep a copy of the sent message to myself)
If he does accept, make sure he activates the game in that account (Check the game list). If not, report him.
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Do you think screenshots of the initial e-mail I sent him telling him to add me on Steam and the ensuing Steam conversation would be sufficient.
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Have you checked whether the winner has activated his/her previous wins?
If you have reservations, don't send the code/game by email. If you can't get in touch within 7 days, try requesting a re-roll. Hopefully Support will understand your position.
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This. Support will refill for inactive accounts as I've had to request one for that reason myself.
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The winner only has about 12 games on his Steam account and his SG profile shows only a handful of entries and 0 wins.
I did not send the key through Email, just told him I'd pass the key through Steam.
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That's good. Sounds like a re-roll could be on the cards :)
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I ran my first giveaway yesterday and stated in the giveaway the winner would be added in Steam and I'd pass the key along through there. I noticed that the winner hadn't been on Steam for a few weeks and has very few games on his account. I sent them an email saying I will give the game on Steam when he accepts my friend request. Something feels fishy to me and even though I will still give the winner the game because of honor and all that shit, I feel bad that it may not go to someone who will actually play the game or enjoy winning it.
If they eventually never respond, do I get bad rep for not delivering?
Thanks in advance for your answers :)
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