If you didnt receive the game as promised don't mark received. Contact the creator and if they don't provide the game 7 days after the giveaway ends then mark as not received.
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I won but the user send me a key for Platypus II (I already had it) and not for Platypus.
Considering the description of the giveaway is: "Platypus II - GLOBAL KEY", I really wonder why you only found this out after the giveaway ended.
At any rate, mark it as not received.
And stop using that one-click entry script.
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Well you agree the deletion, i don't see the point on creating a thread
delete the giveway and read the faq
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he didn't and I just not want a suspension, that's all.
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the rest is on them, if they don't delete, that's just fine. after the "not received" button is disabled from being short of 7days, mark it not received and move on. they may at that point care enough to correct it or not, but you wouldn't be breaking any rules in doing so.
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Winning
Won gifts should be activated to the Steam account used during registration, and they should not be regifted, traded, or sold.
Allow the giveaway creator one week to send the gift. Please be patient and do not contact them during this time. If the gift is not received after one week, you may contact the giveaway creator on Steam to follow-up.
*Winners should correctly mark their gift as received or not received within one week of the giveaway closing. This feedback should be kept up-to-date if the status of the gift changes.
Support
*Due to the large number of support tickets and reports we receive, we encourage users to be patient when waiting for help. It's not necessary to bump tickets, and if your ticket is pending, it's in the queue to be reviewed by a support member.
https://www.steamgifts.com/about/guidelines
If I win a gift, when can I expect to receive it?
*Giveaway creators are allowed one week to send the gift after the giveaway has ended. Depending on the type of gift and the giveaway creator, you might receive the gift to the e-mail address you have listed on the account page, a key might be added beside the gift you won, or the giveaway creator might have sent you a friend request on Steam to make the exchange. Please remain patient, and do not contact the giveaway creator during this time. If the gift is not received after one week, you can mark the gift as not received, and attempt to contact the giveaway creator on Steam to follow-up.
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I just was afraid for this message on the giveaways won: (Please remember, all games you receive need to be activated on your corresponding Steam account to remain in good standing. Users failing to do so will receive a suspension.)
That's all.
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I had the same problem with the same game, incredible!
I have opened a ticket to support, took screenshots to prove what happened and they removed my suspension.
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Why? You did not mark it as received. The problem on the winners' end in these cases come from when they mark the game as received even though the key was wrong.
In your case, you did what you were supposed to do. Contacted the giver, even agreed to deletion. You can leave your win unmarked or just as not received. You don't have anything to worry about. =)
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Thanks, I just was afraid for this message on the giveaways won: (Please remember, all games you receive need to be activated on your corresponding Steam account to remain in good standing. Users failing to do so will receive a suspension.)
That's all.
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Looks like you don't know the rules yourself either.
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I just was afraid for this message on the giveaways won: (Please remember, all games you receive need to be activated on your corresponding Steam account to remain in good standing. Users failing to do so will receive a suspension.)
That's all.
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Hi everyone!
I entered for this giveaway: https://www.steamgifts.com/giveaway/RXeZh/platypus
I won but the user send me a key for Platypus II (I already had it) and not for Platypus.
I do not want a suspension because I already had a game that I'm not entered. (Please remember, all games you receive need to be activated on your corresponding Steam account to remain in good standing. Users failing to do so will receive a suspension.)
I already create a ticket but no one moderators response.
(Sorry for my english)
Thanks for yours comments!
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