Key giveaways won't be rerolled if you already sent the key. Report him and talk to support. They know what to do.
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If we're talking about the Dungeon Defenders collection, they may have entered for the DLC. While it's good etiquette when you own the base game to check this is ok with the gifter, many don't. It could even be an honest mistake, where he/she bought the game and forgot to remove their entry.
Moral of this: Always check your winners and, where possible, try to give keys via Steam chat, so that they have the chance to decline, or explain themselves...
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Are you talking about Dungeon Defenders Collection?
With base game in his library he entered only for DLC.
You didn't set special rules, so basically there is no criminal :)
This games is bundled, no big deal.
Never send key by e-mail, use steam chat.
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Today a giveaway ended and I mindlessly sent the key to a user and marked the gift as sent.
One thing I forgot to do, was check the users steam account which already had the game in it.
Since it's a key I sent through the mail, I can no longer get it back except for hoping that this person is nice enough not to use it (no way to check since it's a key though).
What would be the correct way to act in my situation? I can provide another key to a new user if it's rerolled and the user used the key already but I'd rather not since I have a friend who might be interested in it.
I did not request a reroll yet since I already sent the key.
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