I've noticed the tickets being responded to super quickly the past month, kudos! Appreciate all the help/work you guys do. :)
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12k user reports, jeez, people really like that button.
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A few stats from 3 months ago, not long after the first batch of new support members had started:
Other: 1,495
Request New Winner: 64
User Report: 17,613Edit: Wow! I just realized that during that period a total of 12,339 new tickets were created. So that's roughly 18k tickets handled in the span of 3 months.
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Always I am indebted(｀･Θ･´)ゞ
Will the number of support further increase?
Or will it be automatically disposed of by the power of AI?
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Holy shit, last time I checked the starts a couple of months ago there was about 18k user reports o.o you guys did some serious work
Thank you!
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every time I've submitted a ticket, I have gotten prompt, courteous replies. Thank you to all on staff here! You are very much appreciated!
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Starting to look good very good. I hope the day comes when you get to bottom of that user report pile.
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Never had any problems when asking support for help.
Keep up the excelent work!!!
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Support has been very kind and helpful.
I had a reroll on a soundtrack dlc yesterday that was handled within one hour.
Kudos <3
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It was all me. All me!
I'll take all the credit ty
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Just go back to that user report file and perma suspend all but people who's name start with X or E... ;D
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That's 5000 less open tickets for user report and nearly 1400 less for other compared to march. Really great progress in these categories. I'm only wondering why there are so many open unsuspend request tickets. I thought they have priority due to possible false positive suspends and get fast accepted or declined.
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There are many reasons why unsuspend requests remain open. One of the things I do with my time on this site is revisit such requests, the vast majority of which I close as they are no longer relevant and/or have already been resolved.
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"User Report 12,505"
Sounds like people need to stop getting triggered.
It should only count as a report if more then 3 people report the same person within 48 hours.
Obviously this doesn't include GA fraud etc, I assume those are different tickets?
They should be. "I'm upset cause JoeBlow wrote something on the forums" should be a separate ticket item.
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Well, if you notice issues with other user's GAs it's also user report as category (e.g. GA for wrong game, fake GAs). Or if you check on others people multipleGAs/unactivated wins occasionally (not winners of your GAs) and find something, it would also be this category.
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I'm just curious, what are the requirements to be part of support staff ?
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- Be certifiably insane.
- Tendency to like abuse.
- Tendency to like abuse from the users too.
- Insomnia.
- Be at least a Gold Elite supporter on Patreon.
- Swear fealty to cg and the flag of Canada.
- Sadistic tendencies when permabanning users is a plus, but not a requirement. It will be developed in time anyway naturally.
- 10000 comments made in the last year.
- Know how to count to 1000.
- Able to come up with any excuse for a suspension on the fly. There will be tests.
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Suspended for leaking the confidential support handbook
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Thank you all for the great work :)
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CG has been gradually increasing the number of Support staff for the site, and our response time continues to improve as a result.
Keep up the good work, folks! )
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