Your efforts are highly appreciated and thanks for the fast work in the last months :o)
When i have request new winners/user report tickets (sgtools checks of my winners that are sometimes highlighted as a christmas tree) they are always solved very quick (minutes or hours).
But please think over a change by the solved tickets. At the user reports are the NEW solved NOT at the top, they are sorted in by the date of the report. When a 9 month old ticket are solved you don't get a message AND must scroll to the right page to see it (nearly impossible if/when you don't know all your tickets from remembering).
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Comments are disabled in user report category. So when moderator decide what to do they can't reply. They take up necessary action and close ticket.
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Thanks for the Info MSKOTOR but i knowed it before.
I, and a lot of other ones that report anyone, want to know what happens. It's ok that the support can't answer but in combination with the "sort the solved at the start of the report" and "not the newest on top" it give bad results when you want take a look after it is solved. As example is my oldest, open, user report ticket 9 month old. When it is solved it is not seen on page 1, it is on a much later page... and so you don't see that anything was done with your ticket... and that is not a good feeling (that are partly not right because the support solved the thing...)
And yes i look then into the profile and see then at least if it gave a suspension for the reported one and when how long.
That save sometimes a BL space (limited to 1k) and it is a pleasure at least for me to see that actions are sometimes a (last = perma) suspension that ends a [too] long story with the rule breaker(s).
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Keep it up. Great job in reducing those ticket waiting times. :-)
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thanks again (and again), Moderator. and truly thank you all, always admired your dedication.
user reports numbers are little... shocking, i feel like... "wrong" seeing those numbers: never reported anyone. never felt the need, never felt support staff and mod's time was worth.
maybe 10 seconds thinking what a giveaway (really) is, prior filing the user report ticket, would make SG a(n) (even) better place :-)
...get ready, you all, for next TGIF!
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The vast majority of tickets in that category were inherited from SGv1 when nobody could access user reports. The number of actionable reports is far, far less than 12k. It's just not really a good use of time to go through the multiple years old user reports just to close them.
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Hmm, yes, well done. Had no idea that much was getting done. Thank you.
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CG has been gradually increasing the number of Support staff for the site, and our response time continues to improve as a result.
Keep up the good work, folks! )
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