One of my giveaways ended nearly a week ago and I noticed the winner got suspended for a month about a day after that. They hadn't marked it as received by then and there's been no change since. I'm unsure what to do now, would it do any good trying to contact them since they are suspended?

8 years ago

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No, they can't mark as received.

8 years ago
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I won a game from a guy who was suspended. I just waited until his suspension was over and then he gave me the game.

I gather you can't do much on steamgifts while suspended.

8 years ago
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If it was just a few days of suspension it's alright to wait, but... wow, a month? That'll be a long looooooooooooooong wait.

8 years ago
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Well, bugger.

8 years ago
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If the winner is suspended for a month, i would ask support for a reroll, since he can't possibly activate it then in time.

8 years ago
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Rerolling would probably be a problem, since the game was from Humble and I sent the link in email.

8 years ago
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If its a link, can't you verify whether or not it has been used?

8 years ago
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I don't know, I haven't done that before. How would I check it and make sure it won't be used if I end up rerolling?

8 years ago
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I don't actually know, sorry. I just know that if you click on a link and it has been used you'll know it

8 years ago
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If you are in contact with the winner, you might be able to screenshot a conversation on steam and open a ticket to have support mark it received for him/her. This is just an educated guess, since I've never had to do this before. As long as the game is activated in their library and you have a screenshotted conversation of them saying they received it, support will probably take care of it for you.

8 years ago
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Check the users steam account and see if he activated the game, if he did screen shot that, and submit a ticket with the screenshot attached requesting support to make it received.

8 years ago
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It's not on his Steam account at least. I suppose I should check that Humble link then.

8 years ago
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just wait till he comes back.

8 years ago
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So there's no time limit on marking them as received? What KingCalifornia said in this thread made me think there would be one.

8 years ago
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the winner has 1 week to activate and mark the ga as received. (the explanation in the rules and guidelines isn't very clear since the creator has 1 week to deliver, and the winner has 1 week to activate it since the ga ended, so both deadlines run at the same time)

you could try sending a ticket as suggested by others but maybe it will take even more time than wait till the winner comes back. :3

8 years ago*
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